In charge of managing a fleet of +25 trucks and drivers in different tasks: * Review of HOS according to US DOT rules and policies. * Load assignment. * Tracking, Monitoring and Evaluate of Pick Ups and Deliveries, following up on the appropiate expense such as Equiment detention, layover, Lumper payment coordination, etc. * Manage Driver´s weekly payment and providing the necessary adjustment to ensure employee satisfaction. * Bill of Lading (BOL) tracking and review for each load, ensuring that all the details are in the right place to proceed and collect the payments from Clients and Brokers. * Weekly review of important KPI´s such as MPG, Driver Millage, PTA, etc. * Worked side by side with different deparments such as Safety and Complaince, Maintenance and Accounting with the final goal of meeting the company´s bussiness strategy.

Partnered up with different teams inside the company to execute employee development, financial reports and monitoring. Performed Data Analysis, Special Projects and deep dives, these activities were integral to site development, frontline employee growth and process improvement. Managed Reports, SOP´s and Projects for partners worldwide. Evaluate, measure and report Site Level KPI´s. Manage intake, tracking and execution of special projects to provide insights that helped the company´s business strategy. Produce weekly, biweekly, monthly, quarterly and yearly internal reports. Familiar Usage of tracking and Monitoring softwares (AWS, Verint, LivePerson).

Expert in developing strategic Key Performance Indicators (KPIs) in a Weekly and Monthly basis. Lead first employee batches in different Line of Business (LOB) ensuring a smooth transition and quick results delivering. Usage of monitoring and tracking softwares. Delivered assistance and Feedback to improve agent´s performance. Temporary handling of Management tasks such as new hires interview, payroll discrepancies, Meeting moderator, etc.

Worked on different departments for Telephone Service companies: Frontline Customer Service, Technical Support, ERD (Exclusive Resolution Department).