Scheduled roofing consultations with U.S. homeowners, qualified leads through structured intake questions, and supported remote sales presentations. Demonstrated strong rapport-building, script adaptation, and appointment-setting skills in a fast-paced environment.

Served as the first point of contact for homeowners, qualifying leads through structured intake questions and guiding them through contract terms. Negotiated property prices, handled objections with empathy, and successfully closed real estate deals using consultative communication.

Real Estate closer in acquisition department.

Scheduled consultations with qualified solar prospects across U.S. markets, using structured intake questions to assess eligibility. Presented product solutions via Zoom and Google Meet, demonstrating clarity, empathy, and remote communication skills.

- Surpassed weekly goals by 150% by following up on clients, prospecting, and using different communication channels such as Whatsapp, SMS, email and calls - Updated leads reports manually and cold called manually around 120 prospects

Led performance coaching and strategic oversight that increased team closing rate from 32.5% to 51% within two months. Empowered agents through script refinement, goal tracking, and real-time feedback in a fast-paced sales environment.

Sales Coordinator for KeyMe Locksmith, ensuring sales hygiene is met and developing strategies to meet the client's goals.

- Converted 52% of the opportunities and provided support to sales agents - Got promoted to Sales Coordinator overseeing the sales process, in general from administrative, quality, coaching, feedback, and monitoring KPIs

Assessed customer energy usage to recommend tailored electricity plans, securing multiple 5-year service contracts across U.S. markets. Demonstrated consultative sales techniques, lead qualification, and trust-building over the phone in a competitive environment.

Sales representative for TXU Energy, selling Consumers Energy service plan for the Acquisition department.

- Provided utility solutions ranging from conventional electricity, gas, and solar alternatives - Exceed conversion rates by closing an average of 62% of opportunities - Provided technical advice and upsold insurance

Tech support and sales associate for Microsoft Office 365, upgrading existing customers with the new version of office.

Delivered remote technical support for Microsoft Office users, resolving software issues with clarity and patience. Identified upgrade opportunities and successfully upsold Office 365 subscriptions through needs-based consultation and product education.

- Provided technical support for Office 365 licenses and users - Guided customers through troubleshooting steps regarding email accounts, devices, windows and office 365 - Maintained highest quality and service level communicating solutions in the clearest way possible

Coordinated 10-day medical and public health brigades in rural Nicaragua, partnering with university chapters from UCLA, Harvard, Marquette, and Mayo Clinic. Led logistics and field operations for U.S. medical teams, delivering care to underserved communities and supporting infrastructure projects including latrines, water systems, and sanitation facilities.

Coordinates Students and Professors chapters who were doing community development work in rural north Nicaragua, Medical Brigades, Public health Brigades, Financial and economic development project for rural communities.

Provided frontline customer support for Capital One clients, resolving account issues with clarity and care. Promoted credit card theft protection services through needs-based conversations, laying the foundation for a career built on trust, empathy, and results.

Sales Representative for Capital One credit card insurance and theft protection, utilized sales techniques and closed the sale.