Led and coordinated daily customer service operations, ensuring maximum efficiency in appointment management, inquiries, and service delivery, with a strong focus on process optimization. Implemented digital marketing strategies (social media management, promotions, local campaigns) that significantly increased new client acquisition by 15%. Supervised compliance with quality service standards, training staff in customer service, conflict resolution, and consultative sales techniques. Managed sales reporting, inventory control, and performance indicator analysis (KPIs), working closely with management to support strategic decision-making. Negotiated with suppliers for product and service acquisition, optimizing costs while maintaining high-quality standards. Effectively resolved complex customer service situations, strengthening the company’s reputation and achieving a customer satisfaction rate above 95%.