Made 200 –270 cold calls daily to homeowners and potential sellers to generate interest in real estate services. Educated prospects on the benefits of working with the real estate brokerage, identifying motivation, timeline, and property details. Qualified leads and smoothly handed them off to licensed real estate professionals for follow-up. Sent follow-up emails, setting appointments, ensuring realtors had all key information ahead of scheduled calls. Focused on building trust and gathering actionable data that contributed directly to successful property deals.

Made 150 –250 cold calls daily using an auto-dialer to engage leads, pre-qualify them for health and life insurance plans, and assess medical eligibility. Transitioned into inbound support for warm leads and follow-up calls after showcasing strong conversion and communication skills. Addressed common objections about policy costs and urgency, clearly communicating benefits and addressing concerns to keep prospects engaged. Scheduled callbacks or live-transferred qualified leads to licensed agents while maintaining high-quality call scores.

Conducted 150 –250 cold and warm calls daily to connect with potential clients, verify lead information, and pre-screen for eligibility setting appointment. Explained insurance plans clearly and empathetically, guiding customers through the qualification process and overcoming objections. Built trust and long-term value by showing genuine care for client needs, positioning the company as a trusted provider. Used Bria (Dialer 2.0) and Slack to manage communications, scheduling follow-ups or transferring qualified leads to the licensed agent team.

Delivered support via chat and email, resolving order issues, including damages, returns, and missing items with professionalism and empathy. Promoted to SME role, mentoring new hires through side-by-side sessions, providing feedback, and supporting onboarding and process understanding. Handled escalated concerns, created and expedited orders, and issued goodwill compensation (gift cards valued at $10 –$25) to ensure satisfaction. Shared product recommendations and sizing advice to enhance brand loyalty.

Supported customers with rental bookings, updates, and billing inquiries while upselling services such as vehicle upgrades, insurance, and accessories. Delivered high-touch customer service during stressful travel situations, quickly escalating issues to roadside or specialized teams as needed. Used Salesforce, HubSpot, and Microsoft Dynamics 365 to manage customer profiles and ensure seamless communication across departments.

Provided multi-channel support (chat, email, voice) for grocery delivery issues like substitutions, app bugs, and out-of-stock items. Resolved technical and order-related issues efficiently, often creating or expediting orders and offering partial refunds or credits when necessary. Leveraged Zendesk, Freshdesk, and internal tools to manage escalations and ensure timely resolutions for high-value customers. Assisted shoppers and customers simultaneously during peak hours, demonstrating multitasking strength.

Greeted customers in a high-traffic retail environment, providing exceptional service and upselling premium souvenirs and travel products. Flexed into an airline sales role, handling flight bookings, customer upgrades, and promoting premium flight services. Used Excel and Google Sheets to track bookings, luggage upgrades, and customer information. Built rapport with both locals and tourists, creating repeat customers and increasing overall sales volume.

Made outbound/inbound calls to qualify prospects, pre-screened for insurance eligibility, booked live transfers or scheduled follow-ups, handled objections, and promoted premium upgrades. Maintained records and tracked data using Excel and Google Sheets.

Engaged first-time homebuyers and qualified interest. Educated prospects on the homeownership journey, mortgage basics, and local real estate market trends. Coordinated property showings and open house schedules. Provided ongoing follow-up and support to guide clients through the early stages of the buying process.

Conducted cold and warm calls daily to engage potential buyers, sellers, and investors. Booked qualified appointments for realtors. Updated and maintained CRM records with accurate lead details. Met daily outreach and conversion targets while maintaining high-quality interactions.