Established performance and service goals, handled complaints, collaborated with the finance department, interacted with clients, organized daily workflow, and kept stakeholders up-to-date on client projects.

• Grew company client base from 6 to 12 clients in a 2 year period • Automated all processes through Hubspot by maintaining a clean and filtered pipeline as well as data-driven dashboards in the first year • Organized Business Development department from 0 to 6 employees including a Marketing Manager in a 2 year period • Surpassed cold outreach goal by 200% • Led a team of 6 for outreach campaigns and lead generation • Maintained a 95% Client and Customer Success rate • Nurtured and followed up with each client individually to maintain business in the future

Maintained business relationships, conducted research on market insights, qualified prospects, managed active pipeline, tracked company performance metrics, developed outbound sales tools, networked among local businesses, and implemented effective marketing campaigns.

Created rate plans, maintained accurate records of bookings, managed online booking inquiries, arranged group hotel bookings, consulted with central reservations, adjusted sales strategies, spoke with local travel agents, and provided follow-through on all calls.

Greeted passengers, assisted with carry-on baggage stowage, delivered onboard announcements, informed clients of essential travel information, answered incoming phone calls, and provided a high level of customer service.