Simera Professional Key (SPK)

Rafael T

Philippines

Senior Sales Manager – Commercial

$ 3,900-$ 4,000/month

10+ yrs exp

Skills

  • Agile Project Management
  • Customer Service
  • Customer Support
  • Inventory Management
  • Management
  • Operations Management
  • Product Management
  • Project Management
  • Technical Support
  • Vendor Management
  • Business Operations Management
  • Calendar Management
  • Confluence
  • Digital Project Management
  • Kustomer
  • Production Management
  • Property Management
  • ServiceNow
  • Tech Support
  • Lead Management
  • Reputation Management
  • Managment
  • Project Manager
  • IT and Technical Support
  • Social Project Management

Rafael T

Philippines

Senior Sales Manager – Commercial

$ 3,900-$ 4,000/month

10+ yrs exp

Skills

  • Agile Project Management
  • Customer Service
  • Customer Support
  • Inventory Management
  • Management
  • Operations Management
  • Product Management
  • Project Management
  • Technical Support
  • Vendor Management
  • Business Operations Management
  • Calendar Management
  • Confluence
  • Digital Project Management
  • Kustomer
  • Production Management
  • Property Management
  • ServiceNow
  • Tech Support
  • Lead Management
  • Reputation Management
  • Managment
  • Project Manager
  • IT and Technical Support
  • Social Project Management

Senior Sales Manager – Commercial

Airfreight 2100, Inc.
June 2024 - December 2024

Led the Tech, Agri, and Industrial sales vertical. Drove revenue growth through strategic leadership and team development.

Customer Care Head

AllDay Marts Inc.
June 2021 - March 2024

Managed 37 Full-Time Employees (FTEs), providing omnichannel retail support for the AllValue Group. Improved business relationships through the implementation and management of Customer Relationship Management (CRM) systems.

Senior Manager – Customer Service / Operations Manager – Transport

Entrego Fulfillment Solutions, Inc.
June 2018 - June 2021

Directed land, sea, and air transportation operations for Freight Forwarding and Courier Express and Parcel (CEP). Managed 40 FTEs, providing omnichannel support on E-commerce and Freight Forwarding concerns. Headed Workforce Management, Training, Quality Assurance, and Vendor Management of 3 Business Process Outsourcing (BPO) operations with 62 FTEs.

Operations Director – Transport

Basic Logistics Corp.
July 2016 - June 2018

Managed trucking operations, including optimizing truck utilization, traffic management, fleet outsourcing, and dispatching requirements.

Senior Operations Manager

TELUS International Philippines
September 2015 - July 2016

Managed 11 Lines-of-Business (LOBs) with 1,600+ FTEs, providing omnichannel support for Uber Drivers and Riders on trip, payment, and general concerns in North America, United Kingdom, China, and Asia-Pacific regions.

Contact Center Manager

Salmat Services, Inc.
September 2014 - September 2015

Transitioned business operations from Sydney, Australia, to Manila, Philippines. Managed ACN Pacific’s Customer Service and Technical Support groups of 40+ FTEs, servicing Australia and New Zealand. Led Operations and Projects for Transurban, resulting in stronger partnerships and increased profit for both client and Salmat. Delivered the company’s vision and strategies through attainment of grade of service, productive hours, quality goals, and financial targets.

Operations Manager

247.ai Philippines
March 2011 - August 2014

Managed 150+ FTEs, providing omnichannel support for Optus’ Sales Support, Business and Residential Mobile Retention, and Fixed Products Retention. Managed 200+ FTEs, providing omnichannel support for Optus’ Technical Support.

Account Manager

Sutherland Global Services
December 2010 - March 2011

Managed 200+ FTEs, providing omnichannel support for Lenovo Technical Support and Customer Service.

Operations Manager

Percepta
March 2006 - December 2010

Transitioned business operations from Melbourne, Florida, to Manila, Philippines. Managed 60+ FTEs, providing omnichannel and back-office support for Ford Extended Service Plan’s Claims Assistance and Administration Hotline, servicing North America.

Client Relationship Manager

Alvion Asia Technologies, Inc.
February 2005 - March 2006

Managed the Global Support Unit, consisting of Customer Support and Account Services divisions. Led contributions to the company’s vision and strategies through attainment of customer service levels, quality goals, and financial targets.

Smart Scores

Communication
90
Role Fit
95
Loyalty
80
Adaptability
80
Problem-solving
80

Smart Skills

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