Oversee fast-paced, end-to-end project management (Quantitative and Qualitative). Develop an Actionable Insight Report by developing AI-powered insights reports using an advanced online platform. Created actionable insight reports across Global Markets (ASEAN, US, Canada and UK). Run statistical analyses such as linear regression, correlation, penalty analysis, factor analysis, conjoint analysis, etc.

Oversee fast-paced, end-to-end project management (Quantitative and Qualitative). Develop an Actionable Insight Report by developing AI-powered insights reports using an advanced online platform. Created actionable insight reports across Global Markets (ASEAN, US, Canada and UK). Run statistical analyses such as linear regression, correlation, penalty analysis, factor analysis, conjoint analysis, etc.

Client Relationship Management by building strong, long-term partnerships by serving as the main point of contact and retaining clients 100%. Develop a Data-Driven Report to support the sales team in leveraging data insights to develop proposals, support pitch presentations, and increase revenue by 20%. Onboarding & Training, by ensuring seamless product implementation by guiding new customers through the onboarding process and delivering training sessions to maximise adoption. Issue Resolution & Support by acting as a customer advocate by collaborating with internal teams to resolve issues quickly, and ensuring feedback informs product development.

Client Relationship Management by building strong, long-term partnerships by serving as the main point of contact and retaining clients 100%. Develop a Data-Driven Report to support the sales team in leveraging data insights to develop proposals, support pitch presentations, and increase revenue by 20%. Onboarding & Training, by ensuring seamless product implementation by guiding new customers through the onboarding process and delivering training sessions to maximise adoption. Issue Resolution & Support by acting as a customer advocate by collaborating with internal teams to resolve issues quickly, and ensuring feedback informs product development.

Managing projects by overseeing research projects by managing timelines, budgets, and resources, ensuring high-quality data collection and adherence to best practices throughout the project lifecycle. Partnered with internal Product Teams and external research agencies to deliver consumer-driven recommendations, supporting product innovation and enhancements that improved overall customer satisfaction. Provided monthly insight reports to the Marketing Team on brand health and advertising effectiveness, derived from brand health monitoring and ad evaluation pre and post-tests, to inform strategies for enhancing brand image. Translated complex datasets into clear, compelling narratives and actionable recommendations for the Strategy Team, directly contributing to data-driven decisions aimed at increasing monthly transacting users. Synthesise Consumer Research & Data Analysis by designing and executing both qualitative and quantitative research projects to uncover consumer attitudes, behaviours, and preferences, analysing data from multiple sources to generate actionable insights.

Managing projects by overseeing research projects by managing timelines, budgets, and resources, ensuring high-quality data collection and adherence to best practices throughout the project lifecycle. Partnered with internal Product Teams and external research agencies to deliver consumer-driven recommendations, supporting product innovation and enhancements that improved overall customer satisfaction. Provided monthly insight reports to the Marketing Team on brand health and advertising effectiveness, derived from brand health monitoring and ad evaluation pre and post-tests, to inform strategies for enhancing brand image. Translated complex datasets into clear, compelling narratives and actionable recommendations for the Strategy Team, directly contributing to data-driven decisions aimed at increasing monthly transacting users. Synthesise Consumer Research & Data Analysis by designing and executing both qualitative and quantitative research projects to uncover consumer attitudes, behaviours, and preferences, analysing data from multiple sources to generate actionable insights.

Ensure Client Success by acting as the primary client liaison, delivering impactful research solutions that met business needs and fostered high client satisfaction, leading to repeat business. Lead and Develop Teams, through managing and mentoring teams of up to 5 researchers, effectively allocating resources and ensuring high-quality project execution to meet deadlines and quality standards. Drive Business Growth, by leading end-to-end research projects, from proposal to delivery, providing data-driven insights that strengthened client relationships and identified opportunities to expand business.