- Proactively search and organize public relations opportunities, establishing relationships with embassies and consulates of 50% of Spanish-speaking countries. - Plan, create content and manage CEO's social media. - Report key social media KPIs and propose improvements. - Led and executed special projects, seamlessly coordinating activities with staff at all levels of management. - Expertly managed tour leads through a CRM platform, guiding on-site tours, and skillfully enrolling prospective clients, significantly contributing to customer acquisition metrics. - Analyze and propose improvements for business operations. - Maintain constant communication with the school directors and report to the CEO. - Politely addressed any customer or employee complaints escalated to me when necessary. - Prepare presentations in English and Spanish for conferences and meetings.

Manage products on Amazon, analyze prices and costs, ensure compliance with rotation and margin policy, identify and analyze new products

- Developed and executed effective e-commerce sales strategies and optimizations. - Developed and implemented SEO strategies, remarketing, and e-mail marketing strategies. - Managed the launch of online campaigns on the company website, including product launches, promotions, and seasonal campaigns. - Prepared reports and participated in decision-making processes. - Maintained regular communications with key stakeholders of the organization. - Supervised post-sales customer satisfaction.

- Develop and execute successful sales strategies for the e-commerce platform, ensuring its functionality, growth, and optimization. Resulting in a monthly growth of up to 12 times compared to the previous year. - Lead the E-Commerce team and processes. - Supervised e-commerce customer satisfaction and resolved customer and employee complaints quickly and efficiently. - Defined, tracked, reported on, and improved e-commerce KPIs and objectives. - Implement SEO strategies for enhanced visibility, remarketing and e-mailing strategies. - Constant communication and negotiation with suppliers.

- Planned, coordinate and execute marketing campaigns, resulting in a 20% increase in patients. - Implement customer loyalty and referal program which led to 25% increase recommendations. - Planning and execution of up to 30 people events. - Launch of new business unit: Instituto para Odontología de Máxima Exigencia (IOME). - Administrative, financial, and logistic responsible of IOME courses. - Responsible for the supply chain of the dental office (search, request quotations, buy and follow-up of order and payment). - Implementation of inventory control policies for dental materials.

- Responsible for the supply chain: management of inventory and logistics of warehouse and retail stores. - Reduced the time of inventory conciliation by approximately 50% through process improvement. - Reduced the response time of replenishing stock to stores by 30%. - Reviewed the billing of stores and online orders. - Reviewed bank reconciliations and petty cash management.