Managed calendars and scheduling appointments, called clients to schedule document pick-ups, organized and maintained client files, drafted letters and correspondence, collected pending fees, and provided updates to clients

Helped clients understand and select appropriate insurance policies, ensured accurate claims processing, provided excellent customer service, set up claims, called clients' insurance company, worked side by side with attorneys and case managers, kept clients updated, took calls, and handled case files

Screened new clients for law office services, gathered and organized client documents, spoke directly with clients providing updates, collected pending fees, made calls, sent texts and emails to clients, kept detailed records of attempts and calls

- Contacted IT upper management and qualified leads on possible projects or initiatives in regard of IT infrastructure - Handling KPIS with low supervision - Used salesforce to track interactions

- Handled operational and administrative tasks such as attendance tracking, calibrations with clients, monitoring agents qa, reporting on kpi and Hr related - Took escalation Calls - Provided training to new hires

Keep control for KPIS, assisting patients to find best dental clinic according to needs and location

Assisted new and existing customers about price and specifications inquiries, upselling on existing customers, keep track of KPIS´s

Answering questions about the company products and services, resolving issues and troubleshooting technical problems, handling customer’s complaints