Simera Professional Key (SPK)

Leomar P

Philippines

PH ADMIN DIRECTOR FOR GUEST COMMUNICATIONS AND HOUSEKEEPING

$ 1,800-$ 2,300/month

10+ yrs exp

I do have strong experience in both process improvement and vendor management. During my time as an Operations Manager at Concentrix and more recently in my roles within the short-term rental industry (with Renjoy LLC, Ohana Properties, and Guestilo Properties), I led initiatives to streamline operations, optimize team performance, and build scalable workflows. I also managed third-party vendors such as cleaners, maintenance teams, and software providers—ensuring they met SLAs and consistently d…

Skills

  • Business Intelligence
  • Lead Generation
  • Customer Success
  • Process Improvement
  • Vendor Management and Customer Service Orientation
  • Operations Management Tasks

Leomar P

Philippines

PH ADMIN DIRECTOR FOR GUEST COMMUNICATIONS AND HOUSEKEEPING

$ 1,800-$ 2,300/month

10+ yrs exp

I do have strong experience in both process improvement and vendor management. During my time as an Operations Manager at Concentrix and more recently in my roles within the short-term rental industry (with Renjoy LLC, Ohana Properties, and Guestilo Properties), I led initiatives to streamline operations, optimize team performance, and build scalable workflows. I also managed third-party vendors such as cleaners, maintenance teams, and software providers—ensuring they met SLAs and consistently d…

Skills

  • Business Intelligence
  • Lead Generation
  • Customer Success
  • Process Improvement
  • Vendor Management and Customer Service Orientation
  • Operations Management Tasks

PH ADMIN DIRECTOR FOR GUEST COMMUNICATIONS AND HOUSEKEEPING

OHANA PROPERTIES
November 2024 - January 2025

Develop and implement strategies to enhance guest satisfaction, Oversee guest communication and inquiries and responses, Manage reviews and feedback, identifying areas for improvement, Resolve guest complaints and issues efficiently and professionally

GUEST EXPERIENCE MANAGER / PROPERTY MANAGER / PROJECT MANAGER

RENJOY LLC
April 2024 - November 2024

Develop and implement strategies to enhance guest satisfaction, Oversee guest communication and inquiries and responses, Manage reviews and feedback, identifying areas for improvement

CLIENT SUCCESS MANAGER

YOKLY
January 2024 - April 2024

Client Onboarding and Adoption, Relationship Building and Account Management, Success Measurement and Advocacy

SOCIAL MEDIA MANAGER / VIDEO EDITOR

Freelancer
March 2016 - December 2023

Content Creation & Curation, Community Management, Social Media Advertising

SME / ESCALATIONS RA / TEAM LEADER / OPERATIONS MANAGER

Concentrix
March 2016 - December 2023

Team Leadership and Development, Process Optimization and Efficiency, Client Relationship Management

SENIOR SUBJECT MATTER EXPERT / SALES ESCALATIONS / QA MANAGER

Transcom
May 2012 - January 2016

Subject Matter Expertise, Training and Development, Quality Assurance and Process Enhancement

CUSTOMER SERVICE REPRESENTATIVE

Convergys
June 2011 - January 2012

Customer Support, Problem Resolution, Product/Service Knowledge

ESCALATION SUPPORT / TRAINER / TEAM LEADER / OPERATIONS MANAGER

SPI Global
March 2009 - May 2011

Team Leadership and Development, Process Optimization and Efficiency, Client Relationship Management

TECHNICAL SUPPORT

Teletech
May 2008 - January 2009

Technical Issue Resolution, Customer Education, Communication and Collaboration

Smart Scores

Communication
90
Role Fit
90
Loyalty
80
Adaptability
90
Problem-solving
70

Smart Skills

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