Ran the office of the CEO and Group HR Executive at one of Southern Africa's largest healthcare groups, trusted to communicate directly on behalf of both executives with Board members, employees and customers. • Managed complex multi-site executive calendars with 100% scheduling accuracy. • Improved executive support response times by 40% by streamlining escalation routing so critical issues reached the right department within minutes. • Coordinated the rollout of a cloud-based document management system for the executive office and supporting departments, contributing to information architecture decisions, supporting departmental migration and assisting with staff training. Replaced fragmented filing with a centralised, auditable platform. • Supported organisation-wide implementation of the TravelIT travel platform, assisting with configuration, policy alignment, employee onboarding and supplier coordination, reducing travel-related discrepancies by 30%. • Served as the CEO's administrative liaison to the Board of Directors, compiling, assembling and distributing all board meeting materials and coordinating meetings, dinners, accommodation and member reimbursements. • Acted as quality gatekeeper for the executive office, reviewing all documents submitted for signature and recommending amendments before submission. • Maintained zero missed compliance deadlines through systematic tracking and follow-up across the business.

Supported four C-suite principals simultaneously at one of South Africa's largest listed REITs, at the centre of a listed company's financial reporting and investor relations rhythm. • Held full accountability for four executives' calendars, email correspondence and task lists, coordinating high-level meetings across multiple time zones and competing priorities. • Coordinated delivery of interim and year-end financial results announcements, including planning timelines, presentation preparation, venue and technical webinar services, shareholder and investor invitations, registration and printed results booklets. • Set and communicated the group's monthly, quarterly, half-year and year-end financial deadlines across the business; supported annual audit engagements and integrated report compilation. • Built and maintained the annual company calendar across board, subcommittee, financial review, audit, strategy conference and management meetings; organised every aspect of board and committee meetings from agendas through confidential board pack compilation and distribution. • Coordinated all shareholder, analyst and research meeting requests and investor conference participation, managing communication with the investment community on behalf of the executive team. • Maintained permission-based handling of sensitive material during high-stakes transactions with zero breaches. • Managed complex international travel (Paris, London, Poland, Romania), owning the full logistics chain from visas and forex through itineraries and on-trip support.

Supported three C-suite principals with full accountability for calendars, correspondence and task management. Supervised direct reports, including the Receptionist and Security Service Officer. • Built the annual company meeting calendar spanning board, subcommittee, quarterly financial reviews, audit engagements, management meetings, credit risk committees, dealer engagements and strategic planning sessions. • Coordinated logistics and security for Volkswagen Financial Services AG supervisory board members travelling from Germany, liaising directly with executive administrative support at global headquarters in Braunschweig. • Managed executive email correspondence and responded on behalf of the executives; tracked executive task lists to completion. • Planned and managed the annual employee conference end-to-end, plus the annual employee recognition and awards ceremony from nomination process through citations, venue, presenters and entertainment. • Prepared minutes and action items from bi-monthly executive committee meetings; supported the centralised company secretarial department. • Managed regular international travel (Braunschweig, Munich, Berlin, London) and domestic travel, owning visas, immunisations, forex and full expense compliance. • Reconciled monthly corporate credit card and business expenses; managed departmental budgets and conducted bi-annual performance reviews for direct reports.

Supported the CEO and CFO across acute care, rehabilitation, mental health and complementary care services, liaising regularly with the board chairman's office, investor relations and company secretarial. • Held full accountability for two executive calendars and email management; prepared the corporate calendar of meetings for each financial year. • Ensured all board packs and materials were compiled and available on BoardLink ahead of every board and subcommittee meeting; liaised with the chairman's office and non-executive directors on scheduling and obligations. • Coordinated all shareholder, analyst and research meeting requests with the investor relations office, managing executive engagement with the investment community. • Served as first point of contact for patient complaints escalated to the CEO's office, assessing urgency and acting to protect organisational reputation and patient relationships. • Provided full administration for business review and strategy workshops: venues, agendas, presentations, notes and documented outcomes. • Managed regular international travel (San Francisco, New York, Warsaw, New Delhi, London), negotiating a 15% year-on-year reduction in travel costs through vendor relationship development.