Simera Professional Key (SPK)

Cristina A

Ecuador

Head of Sales and Customer Service

$ 1,700/month

10+ yrs exp

In 2005, I discovered I was born with special gifts. I persuaded a general manager to hire me in IT—despite having no experience—by trusting my ability to learn, adapt, and make things happen with passion. Two years later, I found my true zone of genius: sales. Connecting with people, understanding their needs, and offering tailored solutions became as natural as breathing. With over 16 years in sales leadership, customer service, and negotiation, I’ve built a strong career and reputation. Durin…

Skills

  • Microsoft Office Suite
  • Social Selling
  • Conflict Resolution
  • Complaint Resolution
  • Social Media Strategy
  • Bid Management
  • Active listening
  • Office Management
  • Client Management
  • Microsoft Office
  • Time Management
  • Time managment
  • Bilingual
  • Fast learning
  • calendly
  • patience, responsable and dinamic
  • Time Management,
  • Client Communication & Negotiation
  • Customer Relationship Management (CRM) Tools
  • Time mangament
  • Social Media Platforms
  • Effective Leadership
  • Communication and Negotiation
  • Focus on results
  • Time-Management
  • Positive attitude
  • Basic Social Media Management
  • Lead Generation
  • Cold Calling
  • Ability to work in a team

Cristina A

Ecuador

Head of Sales and Customer Service

$ 1,700 /month

Part Time: $ 1,400/month

10+ yrs exp

In 2005, I discovered I was born with special gifts. I persuaded a general manager to hire me in IT—despite having no experience—by trusting my ability to learn, adapt, and make things happen with passion. Two years later, I found my true zone of genius: sales. Connecting with people, understanding their needs, and offering tailored solutions became as natural as breathing. With over 16 years in sales leadership, customer service, and negotiation, I’ve built a strong career and reputation. Durin…

Skills

  • Microsoft Office Suite
  • Social Selling
  • Conflict Resolution
  • Complaint Resolution
  • Social Media Strategy
  • Bid Management
  • Active listening
  • Office Management
  • Client Management
  • Microsoft Office
  • Time Management
  • Time managment
  • Bilingual
  • Fast learning
  • calendly
  • patience, responsable and dinamic
  • Time Management,
  • Client Communication & Negotiation
  • Customer Relationship Management (CRM) Tools
  • Time mangament
  • Social Media Platforms
  • Effective Leadership
  • Communication and Negotiation
  • Focus on results
  • Time-Management
  • Positive attitude
  • Basic Social Media Management
  • Lead Generation
  • Cold Calling
  • Ability to work in a team

Head of Sales and Customer Service

Vivemás Senior Wellness Club
November 2023 - present

BDR generating 150+ qualified leads monthly and exceeding appointment-setting goals by 20% through targeted outreach and persuasive communication. Developed and executed annual sales strategy, boosting revenue by 20% YoY and surpassing growth targets by 15%. Boosted sales closing rate by 30% through enhanced negotiation and client follow-up strategies. Optimized monthly sales plans, driving 40% revenue growth YoY through data-driven adjustments. Improved customer retention by 45% through personalized client engagement and CRM optimization.

BDR/ Sales and Customer Experience Lead

Vivemás Senior Club
January 2022 - present

- Bilingual BDR (Spanish-English) with a proven track record of generating 150+ qualified leads monthly and surpassing appointment-setting targets by 20%, leveraging strategic outreach, persuasive communication, and customer-centric engagement. - Developed and executed the annual commercial plan, increasing sales by 20% year-over-year and aligning strategies to exceed business growth targets by 15%. - Increased sales closing rate by 30% through improved negotiation and customer engagement techniques. - Presented and optimized monthly sales plans, driving a 40% sales growth compared to the previous year. - Enhanced customer retention by 45% through tailored client relationship management strategies.

Sales and Operations Manager

Ze Verde, Frozen Green and Ripe Plantain Products
June 2021 - present

Opened 20+ new key sales points across Quito within 5 months, working closely with store owners and managers. Ensured consistent product rotation and delivery, achieving a 105% increase in sales. Led social media content strategy; doubled follower count in 6 months. Handled 100% of customer inquiries, securing at least one new referral per existing customer.

Sales and Operations Manager

Ze Verde, Frozen Green and Ripe Plantain Products
June 2021 - November 2023

Opened 20+ new key sales points across Quito within 5 months, working closely with store owners and managers. Ensured consistent product rotation and delivery, achieving a 105% increase in sales. Led social media content strategy; doubled follower count in 6 months. Handled 100% of customer inquiries, securing at least one new referral per existing customer.

Sales and Operation Manager

ZE VERDE, FROZEN GREEN AND RIPE PLANTAIN PRODUCTS
January 2020 - January 2022

Developed and executed the annual commercial plan, increasing sales by 20% year-over-year and aligning strategies to exceed business growth targets by 15%. Increased sales closing rate by 30% through improved negotiation and customer engagement techniques. Presented and optimized monthly sales plans, driving a 40% sales growth compared to the previous year. Enhanced customer retention by 45% through tailored client relationship management strategies.

Head of Sales / Sales Coach

Toyota Casabaca S.A.
October 2017 - June 2020

Developed KPIs to improve sales team performance; monthly sales increased by 20%. Boosted budget compliance from 60% to 80%. Led bi-monthly coaching and mentoring workshops, improving team engagement. Recovered 80% of lost deals through one-on-one re-engagement strategies. Improved NPS from 70% to 90% in six months. Recognition: National Best Sales Agency 2019 – Awarded by Toyota Japan.

Head of Sales / Sales Coach

Toyota Casabaca S.A.
October 2017 - June 2020

Developed KPIs to improve sales team performance; monthly sales increased by 20%. Boosted budget compliance from 60% to 80%. Led bi-monthly coaching and mentoring workshops, improving team engagement. Recovered 80% of lost deals through one-on-one re-engagement strategies. Improved NPS from 70% to 90% in six months. Recognition: National Best Sales Agency 2019 – Awarded by Toyota Japan.

General Manager

Toyota
October 2017 - June 2020

- Increased monthly sales by 40% and improved budget compliance from 70% to 90%. - Delivered coaching sessions, improving agent performance and customer engagement. - Achieved 80% confirmed reservations from re-engaged customers. - Recognized as the National Best Sales Agency in 2019.

Agency Head of Sales

Proauto C.A.
January 2005 - September 2017

Achieved 85% of annual sales target. Attained a 15% employee turnover rate, the lowest in the company for five consecutive years. Maintained 90% accuracy in the submission of credit analysis documents. Reached 73% of automotive accessories sales target. Achieved 88% customer satisfaction score, earning GM’s Best Dealership Award in 2015.

Sales Director

CHevrolet Dealership
January 2005 - September 2017

-Achieved annual sales goals in just 3 months through customer acquisition events. - Improved vehicle delivery process, increasing customer satisfaction from 72% to 89%. - Led bi-monthly exhibitions, meeting sales funnel targets with 95% prospect fulfillment. - Improved sales team retention by 45% through strategic hiring of committed, qualified, and high-performing individuals. - Expanded the client base by visiting surrounding towns, resulting in a 30% increase in cargo vehicle sales within 4 months. - Led the new vehicle delivery project, raising customer satisfaction levels from 60% to 89% within six months

Smart Scores

Communication
90
Role Fit
95
Adaptability
90
Problem-solving
80

Smart Skills

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