Developed sales proposals for the US, Central America and Caribbean markets, managed customer correspondence and administrative tasks to streamline sales operations. Prepared and ensured accuracy of weekly and monthly reports to support decision-making and performance tracking of the sales team. Coordinated customer events, MKT events, sales meetings and promotional activities to enhance client engagement and business development. Served as a liaison between customers and sales teams, ensuring seamless communication and efficient support. Analyzed market data, account activity, and trade trends to provide actionable insights for the sales team. Supported telemarketing, customer service, and managed bookings, quotes, and cargo tracking to ensure smooth customer experiences. Collaborated with the pricing department to develop competitive ocean freight rates and support service contract negotiations. Generated, followed up on, and addressed customer inquiries related to quotations, cargo tracking, and transit schedules.

Assisted with telemarketing and created advertisements promoting the maritime services offered by the shipping line. Conducted market research to identify potential clients. Managed daily inventory of empty equipment and container seals across Honduras, ensuring accurate tracking and availability. Monitored container movements to optimize logistics and operational efficiency. Provided exceptional customer service, addressing inquiries and ensuring smooth communication. Generated and distributed invoices for import/export shipments using SAP Business One, ensuring accuracy and timeliness. Calculated storage and demurrage charges, delivering clear billing information to clients. Entered vessel voyage details into the system to maintain operational accuracy. Generated weekly and monthly cargo volume reports, providing insights into performance trends. Communicated with clients to send vessel itineraries, notices, and updates for seamless coordination.

Analyzed and prepared reports on cargo volumes, shipping lines, and import/export trends to inform strategic decisions. Developed commercial presentations to attract clients, investors, and suppliers, expanding business opportunities. Assisted in implementing and tracking KPIs to drive commercial performance. Managed customer inquiries, provided quotations, and supported the commercial team in meeting client needs. Contributed to organizing commercial events and trade fairs to enhance industry relationships. Administered customer satisfaction surveys and analyzed feedback to improve services and retention strategies.