Streamlined LATAM refunds by automating workflows in Salesforce, reducing manual effort by 30%. Created operational guides adopted by 100+ agents across Brazil/Mexico teams.

Redesigned customer issue workflows, cutting resolution time from 48h to 38h. Partnered with IT to integrate Zendesk + Asana, improving ticket tracking.

Onboarded sellers into logistics programs, ensuring a seamless integration process and high customer satisfaction. Hosted webinars to educate clients, resulting in a 30% conversion rate of attendees into program participants.

Scaled automotive accounts through upselling strategies and dynamic pricing. Hosted 12+ webinars with a 30% conversion rate to premium services.

Launched a customer health scoring system in Gainsight, reducing churn risk. Trained 80+ clients on the platform, achieving 90% adoption within 30 days.

Delivered customized solutions for 50+ high-net-worth clients. Generated $80K+ through cross-selling investment products.