Engaged with potential clients to introduce and demonstrate the value of Smartsheet's platform. Focused on understanding the specific needs and challenges of each prospect to tailor the approach, providing personalized solutions that aligned with their business objectives. Managed a pipeline of opportunities, ensuring timely follow-up and strategic outreach to move prospects through the sales cycle. Conducted product demos, addressed questions and concerns, and negotiated terms to close deals. Collaborated with other teams within Smartsheet, such as marketing and customer success, to ensure a seamless experience for customers and to leverage internal resources effectively. Used CRM tools to track interactions and progress, providing accurate forecasts and reporting to support the overall sales strategy.

Engaged with customers in a consultative approach to foster relationships. Established robust pipeline within the client CRM and maintained accurate data. Utilized standardized messaging strategy to qualify potential opportunities through multi-channel outreach. Embraced that the B2B deals start with engaging in a meaningful conversation to accurately qualify the BANT (Budget, Authority, Need, Timeline). Navigated through organizations and conducted research to identify business leaders with decision-making authority. Maintained lead and opportunity tracking records.

Communicated with customers and business associates. Compiled information about customer complaints. Built positive relationships with customers and business associates. Provided resolutions to customer’s needs and issues related to the acquired service. Applied sales and retention techniques.

Communicated with customers and sales representatives. Developed aggressive retention strategies based on customer feedback. Negotiated with customers to keep current contracts and retain business. Built positive relationships with customers and business associates.

Provided solutions to customer's issues related to their US credit cards with an empathetic treatment and advocacy.

Followed the acquired client portfolio to improve productivity and growing. Promoted business and solutions that PayPal offers at corporate level and of small or medium companies (SMB) in Latin America. Used sales techniques that promote the need to use PayPal over the competition. Used techniques for the closing of effective businesses.

Provided world-class customer service by field support calls and emails from users about our product offerings. Solved customer's issues with an empathetic attitude. Educated customers on how to use PayPal to send and receive payments. Worked to continuously learn about the payments industry. Proactively looked for ways to improve internal processes.

Created marketing materials and ads, ensuring they align with the company's branding. Collaborated with the marketing team, designing with Adobe Creative Suite, and managing multiple projects to meet deadlines. Contributed significantly to the company's visual identity and market presence.