Lead and manage the sales department, establishing the structure and strategies for optimal performance. Conduct approximately 8 consultation meetings per day with prospects, providing information about their Amazon or intellectual property matters and guiding them towards suitable legal services. Utilize Lawcus as a CRM to manage client interactions and maintain accurate records. Achieved Significant Sales Growth: Implemented effective sales strategies and led the team to increase sales from $60k to $85k within a single month (March to April). Engage in customer service-related calls with existing clients to request feedback and ensure satisfaction.

Successfully tracked monthly financial growth of a fitness coach, increasing revenue from $4,000 to $8,000. Led lead generation, account growth, social media management, and appointment booking for the fitness program.

Designed a 3-month Quality Assurance training program for 50 sales agents, improving quality scores in recorded calls from 40% to 80%. Successfully Reduced employee turnover from 25% to a 15% in 6 months. Responsible for interviewing, training, coaching, and organizing sales agents and supervisors to achieve sales goals. Implemented an action plan that exceeded the sales goal, maintaining an average of 34.5% over 4 months.

Achieved team conversion rate growth from 30% to 37% over 4 months. Developed and evaluated 8 types of quizzes, 12 assignments, and 2 group presentations to enhance quality assurance. Responsibilities included metric tracking, sales coaching, team leadership, retention, interviewing, and team organization.

Spearheaded a group of new hire sales agents and became the top-performing agent on the account. Demonstrated expertise in the 5-step sales process, consistently closing over 160 sales on a bi-weekly basis. Consistently scored over 80% in quality assurance audits.

• Reduced attrition from 25% to 15% in 6 months • Designed a 3-month Quality Assurance training for 50 sales agents to overcome low scores of 40% to an 80% score of quality in recorded calls. • Designed and implemented an action planned to exceed the expected sales goal from 32.0% to a 34.5% average for over 4 months. • Tracked organic growth of ideal clients for Instagram and Facebook accounts from 1,000 Friends and followers to over 3,500 on both platforms. • Developed relationships with over 50 leads per day to get potential customers. • Spearheaded a group of new hire sales agents, becoming the first top-performer agent of the account. • Mastered the 5 steps of the sales process to close over 160 sales on a bi-weekly basis. • Scored over 80% in every quality assurance audit done to calls.