Professional Services as a Project Manager with emphasis in Conflict Management, Negotiation, Damage control and Problem resolutions Main Tasks: Project Management standards execution for Regional Operation. Planning, Coordination and Manage regional projects.  CONNECTIVITY PROJECT (MPLS, Internet installations)  NETWORKING PROJECT (SW, AP’s, FW Implementation) o Standardize of conflict management and client management strategies for the regional operation. Strategic participation in the creation of processes and procedures for project management. Keep record of each PM fases and steps (minute, daily-weekly reports) Use of Digital platform for follow-up as Jira, Bizagi, Miro, MS Project.

Execution of Project Management Strategies for the regional operation. Planning, Coordination and Manage of Regional Engineering team. Standardize of conflict management and client management strategies for the Regional operation. Strategic participation in the creation of processes and procedures for project management. Standardize project documentation based on international standards. Support and Guarantor of processes and procedures of the Board at the local level in Central America and South America. Scaled and systematic programming of project resources obtaining efficient use in the management of local and regional projects.

Execution of Project Management Strategies for +100 IT projects per year. Plan, Coordinate and Manage team of +10 collaborators. Conflict management strategies and customer management. Strongly created alliances with internal departments and Customer with 95% of customer retention. Guarantee scope, time, cost, quality, and customer satisfaction in each Professional Services project. Create and maturity a new Professional Services Department and all management procedures. Raised the standard for PM's hiring with minimum requirements and profile. Get 98% customer satisfaction and 95% customer retention. Procedure to solve problems with 97% of successful cases. 100% of methodology, process, procedures, documentation process and templates established.

• Created a new Professional Services Department and all management procedures. • Raised the standard for PM’s hiring with minimum requirements and profile. • 3 PM hired. • 2 PM mentored. • Got 98% customer satisfaction and 95% customer retention. • +100 closed per year. • Procedure to solve problems with 97% of successful cases. • 100% of methodology, process, procedures, documentation process and templates established.

• Managed complex and strategic projects directly to CEO. • Managed +100 IT and HW implementations Projects assigned and all of them closed. 92% customer satisfaction and 95% customer retention. • Managed 20 Cybersecurity Consulting projects assigned and all of them closed. 99% customer satisfaction and 100% customer retention. • Managed more than 17 projects at the same time. • Created a new PMO and all management procedures. • Established a process to manage projects based at PMI best practices. • +30 assigned projects per year and 75% rate of closed projects at the same year.

Manage complex and strategic projects directly to CEO. Manage +100 IT and HW implementations Projects assigned and all of them closed. Manage +20 Cybersecurity Consulting projects assigned and all of them closed. Solve conflict and problems in specific projects. Manage more than 17 projects at the same time. Reports directly to Project Management Office and CEO. Create and maturity a new PMO and all management procedures. Establishment of process to manage projects based at PMI best practices. +30 assigned projects per year and 75% rate of closed projects at the same year.

Manage retail or on-demand SW implementation projects. Evaluation of new market products in controlled environments for subsequent sale and distribution. Solve conflict and problems in specific projects. Manage 7 projects at the same time and closed all of them. Reports directly to Project Management Office and CEO

• Managed retail or on-demand SW implementation projects. • Evaluation of new market products in controlled environments for subsequent sale and distribution. • Managed 7 projects at the same time and closed all of them.

• Managed teams of +4 collaborators, Resources, and supplies for each project. • Startup and planning each project. • Assertive communication and interaction with users and customers before, during and after the execution of each project. • Guarantor of the quality of service. • Management and Monitoring of Scope and replanning if necessary. • Change Management. • Solved conflicts and problems of each project • Managed +30 projects and closed all of them. • Presale participation as Project leader and technical support with 100% effectivity and got the most import project in 2012 for this company.

Manage teams of +4 collaborators, Resources, and supplies for each project. Startup and planning each project. Assertive communication and interaction with users and customers before, during and after the execution of each project. Guarantor of the quality of service. Management and Monitoring of Scope and replanning if necessary. Change Management. Solve conflicts and problems of each project. Manage +30 projects and closed all of them. Presale participation as Project leader and technical support with 100% effectivity and got the most important project in 2012 for this company.