Simera Professional Key (SPK)

Luis A

Ecuador

Customer Support and Travel Agent Specialist (Freelance)

10+ yrs exp

Skills

  • Agile Project Management
  • B2B Marketing
  • Content Marketing
  • Customer Service
  • Digital Marketing
  • Email Marketing
  • Google Ads
  • Google Analytics
  • Google Apps
  • IT Management
  • Jira
  • Product Management
  • Project Management
  • SEO
  • SIEM
  • Talent Management
  • Team Management
  • Time Management
  • Adobe Creative Cloud
  • Adobe Premiere
  • ATS Management
  • B2C Marketing
  • Canva
  • Canvas
  • CapCut
  • Case Management
  • Content Marketer
  • Cost Management
  • Customer Success Management
  • Customer Support Management
  • Digital Marketing Strategies
  • Digital Project Management
  • Google AdMob
  • Google Adwords
  • Google Data Studio
  • Kustomer
  • Market Strategies
  • Marketing
  • Marketing Strategist
  • Meta Ads
  • Production Management
  • Property Management
  • Retail Management
  • SEM
  • Shopify
  • Social Bakers
  • Socialbakers
  • STEM
  • Tik Tok Ads
  • Task Management
  • Google Tag Manager
  • Lead Management
  • Media Buying
  • Customer Engagement
  • Adobe Premiere Pro
  • Market Sizing
  • Amazon Ads
  • Digital Marketing Strategy
  • E-Marketing
  • Project Manager
  • Social Project Management
  • TikTok Ads
  • digital marketig
  • Project managment
  • Digital Marketing Strategist
  • Customer Service Rep
  • digital marketing and strategy
  • project mnangement
  • Legal Project Management
  • Time Management,
  • marketing strategies
  • Customer Service Chat
  • Content Writing
  • Customer services
  • project managmenet
  • customer service,
  • Customer Service Agent
  • Hybrid Project Managerment
  • IT Project Management
  • Media Management
  • PMO and Project Management
  • Project managemet
  • Country Management
  • Complex Project Management
  • e-mail marketing
  • Digital marketing
  • Customer Service Management
  • System Management
  • Google Add
  • Customer serve
  • user management
  • Digital Media & Marketing
  • Project Management,
  • Supermetrics
  • Gogle Ads
  • Retail Marketing
  • Looker Data Studio
  • Google Analytics (GA4)
  • PMO & Project Management
  • Google Ads & Analytics
  • Project Management (PMBOK)

Luis A

Ecuador

Customer Support and Travel Agent Specialist (Freelance)

10+ yrs exp

Skills

  • Agile Project Management
  • B2B Marketing
  • Content Marketing
  • Customer Service
  • Digital Marketing
  • Email Marketing
  • Google Ads
  • Google Analytics
  • Google Apps
  • IT Management
  • Jira
  • Product Management
  • Project Management
  • SEO
  • SIEM
  • Talent Management
  • Team Management
  • Time Management
  • Adobe Creative Cloud
  • Adobe Premiere
  • ATS Management
  • B2C Marketing
  • Canva
  • Canvas
  • CapCut
  • Case Management
  • Content Marketer
  • Cost Management
  • Customer Success Management
  • Customer Support Management
  • Digital Marketing Strategies
  • Digital Project Management
  • Google AdMob
  • Google Adwords
  • Google Data Studio
  • Kustomer
  • Market Strategies
  • Marketing
  • Marketing Strategist
  • Meta Ads
  • Production Management
  • Property Management
  • Retail Management
  • SEM
  • Shopify
  • Social Bakers
  • Socialbakers
  • STEM
  • Tik Tok Ads
  • Task Management
  • Google Tag Manager
  • Lead Management
  • Media Buying
  • Customer Engagement
  • Adobe Premiere Pro
  • Market Sizing
  • Amazon Ads
  • Digital Marketing Strategy
  • E-Marketing
  • Project Manager
  • Social Project Management
  • TikTok Ads
  • digital marketig
  • Project managment
  • Digital Marketing Strategist
  • Customer Service Rep
  • digital marketing and strategy
  • project mnangement
  • Legal Project Management
  • Time Management,
  • marketing strategies
  • Customer Service Chat
  • Content Writing
  • Customer services
  • project managmenet
  • customer service,
  • Customer Service Agent
  • Hybrid Project Managerment
  • IT Project Management
  • Media Management
  • PMO and Project Management
  • Project managemet
  • Country Management
  • Complex Project Management
  • e-mail marketing
  • Digital marketing
  • Customer Service Management
  • System Management
  • Google Add
  • Customer serve
  • user management
  • Digital Media & Marketing
  • Project Management,
  • Supermetrics
  • Gogle Ads
  • Retail Marketing
  • Looker Data Studio
  • Google Analytics (GA4)
  • PMO & Project Management
  • Google Ads & Analytics
  • Project Management (PMBOK)

Customer Support and Travel Agent Specialist (Freelance)

ARCHER TRAVEL
December 2022 - present

Independent Travel Agent with expertise in customer success, relationship management, and support. Skilled in delivering personalized travel solutions to enhance satisfaction, loyalty, and ensure seamless experiences, pricing strategies in platforms like Expedia Taap, Vax, Airbnb, Viator, etc.

Digital Media Planner

PLUS PROJECTS S.A.
August 2021 - January 2023

Developed and executed digital marketing strategies, focusing on media buying and optimization. Managed provider and customer relationships to enhance collaboration, drive results, and improve customer support. Led lead generation initiatives and used CRM tools to streamline client management and boost engagement. Key Accounts: Pronaca, Casabaca, Andes Vision, Hoja Verde.

Digital & Content Marketing Specialist

UNITED DATA TECHNOLOGY
August 2021 - July 2024

Developed and executed digital marketing strategies, focusing on media buying and optimization. Managed provider and customer relationships to drive lead generation, CRM initiatives, and customer support. Utilized email marketing, web analytics, and content creation to boost engagement and target audiences.

Digital Media Strategist

Universidad San Francisco de Quito
December 2019 - July 2021

Designed and implemented data-driven digital marketing strategies with a strong focus on media buying and campaign optimization. Managed key provider and customer relationships to enhance collaboration, maximize ROI, and improve customer support. Led lead generation efforts, leveraging CRM tools to streamline client management, increase engagement, and drive conversions.

Digital Media Planner

MULLENLOWE DELTA
July 2018 - June 2019

Developed and executed digital marketing strategies, including media buying and optimization. Managed provider and customer relationships, focusing on lead generation, CRM, and customer support. Key accounts: Diners and Banco Pichincha.

Digital Media Planner

DREAM DIGITAL
August 2017 - December 2017

Developed and executed digital marketing strategies, optimizing media buying and managing provider and customer relationships. Led lead generation and used CRM tools to enhance customer engagement and support. Key account: CNT.

Digital Media Planner

PUBLICIS EC
January 2017 - August 2017

Digital Marketing Strategist with expertise in media buying, optimization, and CRM systems. Skilled in managing provider and customer relationships, focusing on lead generation, customer support, and engagement. Key accounts: Cinemark, Nike, Moderna, Honda, Nescafé, Maggi.

Community/Content Manager/Digital Planner

WALKER BRAND
August 2013 - September 2016

Developed and executed digital marketing strategies, focusing on media buying implementation and optimization. Managed relationships with providers and customers to enhance service delivery. Oversaw social media management to boost brand presence and engagement. Led lead generation initiatives and streamlined CRM processes. Key Accounts: Nestlé, Chevyplan, Imbauto, TGI Fridays, Banco Internacional, Parmalat, Pinto.

Smart Scores

Communication
80
Role Fit
90
Adaptability
80
Problem-solving
80

Smart Skills

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