Ensure customer delight during onboarding as a trusted advisor, recommending best practices, while cultivating new business relationships and analyzing monthly and quarterly revenue forecasts to optimize account management. Guide onboarding as a trusted advisor, ensuring customer delight with best practices. Grow new business relationships, enhancing account management with data insights. Analyze revenue trends using Six Sigma to improve forecasting and processes.

Directed a team of more than 100 direct and indirect reports distributed in different departments which included: Sales, Customer Service, Tech Support, Quality Assurance and Collections. Lead department operations, regularly assessing and optimizing performance to achieve strategic goals. Drive financial accountability by preparing, revising, and submitting reports, budgets, and key documentation. Ensure operational excellence by implementing quality management and regulatory compliance strategies across the organization. Represent the department at committee meetings and functions, advocating for strategic initiatives and fostering collaboration.

Directed a team of 20 professionals spanning Belize in 5 branches, acting as a key liaison between stakeholders, preparing and distributing reports and presentations for the executive team, and driving process standardization across all company branches nationwide to ensure operational consistency and efficiency. Oversee entire life cycle of title loans process from initial due diligence to discharge of security documents. Execute Sales & Marketing Strategies by leading and supporting Operations teams. Conducted quarterly branch visits with the objective of identifying improvements and maintaining positive relationship with the team.