Customer service agent, in charge of inbound, outbound calls and emails from different clients who were searching for tracking their boxes and the most important looking for solutions for their items, as replacements for damaged parts, assembly instructions, exchanges, cancellations, returnings, refunds and discounts. Everything related to purchase insurance policies and warranty.

Responding inbound calls and emails from different clients who were looking for tracking their items. In most cases, customers looked for solutions to their problems with their items. There were a lot of cases of lost packages, replacements, broken items that as a customer service I had to give a solution following the policies of the stores and shipping, as creating tickets on the system. The most important thing was to provide advice and solutions to customers.

Doing outbound calls and sending messages to customers to offer the natural products and services that the shop offered. Also, inbound calls and replying messages to help customers to solve the different problems or doubts that they had.

I provide exceptional services thanks to my strong public speaking abilities. I have the capacity to learn and use what I already know for professional purposes. I'm searching for a career chance to hone my abilities and still learning new things. I consider myself as proactive, responsible, punctual, very positive attitude, patient, inventive, and incredibly well-disposed to work.