Simera Professional Key (SPK)

Joseph Nichole L

Sales Development Representative

10+ yrs exp

Skills

  • Customer Relationship Management
  • Customer Service
  • Game Development
  • iOS Development
  • Software Development
  • Web Development
  • Kustomer
  • Resales
  • Strategy Development
  • Wed Development
  • Client Relationship Management
  • Pipeline Management
  • Customer Engagement
  • Theme Development
  • Candidate Relationship Management (CRM)
  • Team Leadership & Development
  • Problem-Solving and Conflict Resolution
  • Talent Development
  • costumer service
  • Self-Development
  • Business Development Rep
  • Customer Service Rep
  • ● Customer Relationship Management
  • Client Relationship Management,
  • Sales development rep

Joseph Nichole L

Sales Development Representative

10+ yrs exp

Skills

  • Customer Relationship Management
  • Customer Service
  • Game Development
  • iOS Development
  • Software Development
  • Web Development
  • Kustomer
  • Resales
  • Strategy Development
  • Wed Development
  • Client Relationship Management
  • Pipeline Management
  • Customer Engagement
  • Theme Development
  • Candidate Relationship Management (CRM)
  • Team Leadership & Development
  • Problem-Solving and Conflict Resolution
  • Talent Development
  • costumer service
  • Self-Development
  • Business Development Rep
  • Customer Service Rep
  • ● Customer Relationship Management
  • Client Relationship Management,
  • Sales development rep

Sales Development Representative

FOODHUB
July 2024 - February 2025

Led lead generation efforts, conducted research and outreach to bring new leads to the sales pipeline. Engaged in daily cold calling to introduce Foodhub’s platform to restaurants and hospitality businesses. Qualified inbound and outbound leads, moving them into the sales pipeline for further follow-up. Built strong relationships with key decision-makers, improving client retention and lead-to-sale conversions. Collaborated with the sales team, sharing insights and trends that contributed to increased win rates. Exceeded lead-generation targets, consistently meeting KPIs for calls, meetings, and opportunities. Implemented follow-up strategies that resulted in more opportunities moving through the sales funnel.

Business Development Representative

Green Home Makeover (SunPower Solar)
July 2023 - July 2024

Sourced and qualified over 100 new leads monthly, increasing sales opportunities for solar solutions. Conducted 50-100 cold calls daily, scheduling meetings with key decision-makers. Assisted clients with understanding true-up billing, leading to improved customer satisfaction and reduced billing inquiries. Managed a high volume of leads in Salesforce, ensuring efficient follow-ups and accurate tracking. Built strong relationships with potential clients, leading to increased conversion rates. Exceeded quarterly lead-generation and meeting-setting targets, contributing to revenue growth.

Senior Business Development Manager

JOBTRACKS (Staffing Firm)
June 2022 - July 2023

Conducted lead generation and outreach efforts across multiple industries, ensuring a steady flow of potential clients. Built and maintained relationships with hiring managers, HR professionals, and talent acquisition teams. Applied a consultative sales approach to provide tailored staffing solutions to clients. Managed the sales pipeline using Salesforce, ensuring timely progress and accurate tracking of leads. Worked closely with sales and recruiting teams to ensure smooth transitions for clients and candidates. Met monthly lead-generation and meeting targets, contributing to overall team success.

Sales Development Representative (SDR)

ONAROLL Growth Team
May 2019 - June 2022

Promoted Onaroll’s employee engagement platform through cold calling and outreach to HR professionals, Decision Makers, Business Owners. Developed strong relationships with prospects, demonstrating how Onaroll’s solutions could improve employee morale and productivity. Managed leads in the CRM, ensuring regular follow-ups and smooth handoffs to the sales team. Conducted product demonstrations, showcasing Onaroll’s features to align with client needs. Collaborated with sales and marketing teams to ensure consistent messaging and outreach strategies. Consistently met lead-generation and appointment-setting targets, contributing to team success.

Customer Service & Sales Representative

MAGIC INC. (My Men’s Clinic)
April 2017 - May 2019

Conducted cold calling and appointment setting for men’s health treatments and products. Managed 150-200 phone calls, chats, and emails per day, ensuring efficient customer service. Built empathetic client relationships and met/exceeded appointment quotas on a weekly basis. Trained for upselling and cross-selling, improving overall sales performance.

Inside Sales Agent

CENTURY 21 NORTHWEST (Real Estate)
April 2015 - April 2017

Generated and qualified leads for sales appointments in real estate. Conducted inbound and outbound calls to set quality appointments for sales reps. Maintained consistent follow-up and communication with prospects.

Sales Consultant

Transparent BPO Virtual Operations
March 2013 - April 2015

Prequalified clients for Medicare insurance options and upsold coverage and diabetic supplies. Built rapport with senior citizens, explaining options and helping them select better coverage. Scheduled appointments for sales representatives to follow up and close deals.

Customer Service & Technical Support

CONVERGYS (AT&T)
February 2010 - March 2013

Assisted 30-40 customers daily, resolving billing, device, and network issues. Upsold additional services and products, meeting sales quotas. Built strong client relationships and trained new customer service representatives.

Customer Service & Sales Representative

EXPEDIA
March 2007 - January 2010

Identified and engaged potential customers, offering personalized travel solutions. Handled inbound and outbound calls, cross-selling additional products and services. Managed multiple clients and tasks efficiently in a fast-paced environment.

Smart Scores

Communication
80
Role Fit
90
Loyalty
80
Adaptability
80
Problem-solving
70

Smart Skills

beta