Simera Professional Key (SPK)

Mariela A

Bolivia

Customer Service Assistant

$ 1,500/month

10+ yrs exp

Skills

  • Task Management
  • Lead Management
  • Crisis Management
  • Reconciliation
  • Financial Statements
  • Cash Flow Management
  • Record Keeping
  • Database Entry
  • Administrative Skills
  • Email Management
  • Bank Reconciliation
  • Bid Management
  • Candidate Experience Optimization
  • Financial Statement Analysis
  • Data Collection
  • Website Design
  • Cashflow management
  • Team Supervision
  • Customer Service Specialist
  • chat support
  • Marketing Research
  • Client Management
  • Microsoft Office
  • Time Management
  • Customer Service Rep
  • content moderation
  • Auditing Management
  • Time Management,
  • elearning
  • executive assistant
  • Customer Service Chat
  • Change Management.
  • Customer Service
  • Customer services
  • Accouting
  • Time-Management
  • Content Creation
  • customer service,
  • Market Research & Analysis

Mariela A

Bolivia

Customer Service Assistant

$ 1,500 /month

10+ yrs exp

Skills

  • Task Management
  • Lead Management
  • Crisis Management
  • Reconciliation
  • Financial Statements
  • Cash Flow Management
  • Record Keeping
  • Database Entry
  • Administrative Skills
  • Email Management
  • Bank Reconciliation
  • Bid Management
  • Candidate Experience Optimization
  • Financial Statement Analysis
  • Data Collection
  • Website Design
  • Cashflow management
  • Team Supervision
  • Customer Service Specialist
  • chat support
  • Marketing Research
  • Client Management
  • Microsoft Office
  • Time Management
  • Customer Service Rep
  • content moderation
  • Auditing Management
  • Time Management,
  • elearning
  • executive assistant
  • Customer Service Chat
  • Change Management.
  • Customer Service
  • Customer services
  • Accouting
  • Time-Management
  • Content Creation
  • customer service,
  • Market Research & Analysis

Customer Service Assistant

Outdoorsy
February 2025 - present

Chat, email and phone Customer service for a Campervans Peer to peer marketplace, and vehicle insurance company

Customer Service Specialist

BRAND NORTH
January 2025 - present

Email Customer services for an online Jewelry, Ornaments and Books website. Email Management

Customer Service Assistant

TELEHOME28
August 2024 - January 2025

Phone Customer service for logistics, telecommunications and transportation companies.

Customer Service Assistant

TELEHOME28
August 2024 - present

Customer services for logistics, telecommunications and transportation companies.

Supervisor

IPSOS CIESMORI
January 2021 - April 2024

Oversee and manage data collection processes, ensuring that surveys are conducted accurately and in compliance with company standards. Supervise surveyors, monitor fieldwork, and check the quality and integrity of the data collected. Handle issue resolution and reporting.

Surveyor

IPSOS CIESMORI
January 2019 - January 2021

Conducted in-person, telephone, and online surveys. Collected data through fieldwork, product testing, and focus group participation. Ensured the accuracy and quality of data, contributing to valuable market research insights and ongoing studies.

Owner

SUBLIDEAS
February 2018 - January 2021

Online support for American and European websites. Transitioned from being an independent contractor to an employee for FUNION LP, continuing to work in the Customer Service department.

Owner

SUBLIDEAS
February 2018 - January 2021

Online support for American and European websites. Transitioned from being an independent contractor to an employee at FUNION LP, working in the Customer Service department.

Manager

FUNION LP
November 2015 - January 2021

Website operations including user experience, content moderation, and customer support. Led and managed teams, ensured high-quality service and smooth platform functionality. Optimized user experience, resolved usability issues, supervised content moderation, and monitored data and key performance indicators to identify trends and drive improvements. Ensured platform safety and security. Responsible for recruitment, team supervision, and chat moderation.

Manager México

FUNION LP
November 2015 - January 2021

Website operations including user experience, content moderation, and customer support. Led and managed teams, ensured high-quality service and smooth platform functionality. Optimized user experience, resolved usability issues, supervised content moderation, and monitored data and key performance indicators to identify trends and drive improvements. Ensured platform safety and security. Responsible for recruitment, team supervision, and chat moderation.

Building Management Support

GRUPO AUREKA
May 2008 - February 2013

Performed administrative tasks, collection, payments, supervision, preparation of financial statements, and personnel selection in the construction, building management, and vacation rentals sector.

Building Management Support

GRUPO AUREKA
January 2008 - January 2013

Construction, building management, vacation rentals, administrative tasks, collection, payments, supervision, financial statements, personnel selection.

CEO's Assistant

GRUPO UNIBET
January 2007 - January 2008

Calendar and email management, events organization, accounting clerk, administrative tasks

General Assistant

TOWNSTAHL FARMHOUSE HOTEL
January 2006 - January 2007

Bookings assistant, waitress, cleaner.

Cashier

BANCO NACIONAL DE BOLIVIA
January 2005 - January 2005

Processing Transactions, Identity verification, Managing Cash Drawer

Accounting Assistant

PROYECTO BCCN - USAID
January 2005 - January 2006

Data Entry & Record-Keeping, Accounts Payable & Receivable, Bank Reconciliation, Administrative Tasks

Smart Scores

Communication
90
Role Fit
90
Adaptability
90
Problem-solving
85

Smart Skills

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