Simera Professional Key (SPK)

Stefany B

Honduras

Operations Manager

$ 2,700/month

8 yrs exp

I’m an enthusiastic and collaborative professional with strong leadership skills. Driven by curiosity and a passion for growth, I’m always eager to expand my knowledge and take on new challenges.

Skills

Account Management
Business Process Improvement
Campaign Management
Communications
Customer Experience
Customer Relationship Management
Customer Service
Data & Analytics
Data Analysis
Data Analytics
HR Negotiation
Leadership
Multitasking
Negotiation
Operations Management
Presentation
Product Launching
Sales
Talent Management
Team Management
Time Management
ATS Management
Budget Management
Business Operations Management
Customer Success Management
Customer Support Management
eSolutions
Financial Acumen
Key Account Management
Logistics Coordinator
Payment Posting
Process Improvement Analysis
Quality Assurance
Retail Management
Tech Support
Training and Development Analysis
Training Content Development
Task Management
Communication
Lead Management
Presentation Skills
Reputation Management
Client Relationship Management
Auditing
Payment Processing
Written Communication
Process Improvement
Report Generation
Cross-functional Collaboration
Presentation Design
Data Quality Assurance
Strategic Sourcing
Performance Optimization
Bid Management
Billing Dispute Resolution
Web Performance Optimization
Lidership
Comunicación
Budget management
Account Manager
comunication
recuitment
IT and Technical Support
Multi-task
Process Optimization
Document Management
Training and development
Learning and Development
Communicative
Operational Excellence
Time Management
Negociation
Multi-Tasking
Process Optmization
Customer Service Rep
recruitment
Client Relationship Management,
Time Management,
Operations Manager
Leathership
Good Communication
Business Process Improvement
Customer Service Chat
Operations Management Tasks
Team Training & Development
Integration Management.
Communication
Customer Service
Customer services
HR Process Optimization
Presentations
Cross-functional Team Leadership
Time-Management
Negotiations
Communication.
multi tasking
Customer Service Agent
Operational Management
Operating Systems Management
Client Communication
Supplier Relationship Management
Logistics Coordination
Relationship Managment
Country Management
Communication Tools
Customer Service Mindset
Client-Facing Communication
Basic Data Analysis
B2B Account Management
Relationship management
B2B Sales & Client Relationship Management
Client Onboarding & Relationship Management
Customer Service Management
Spatial Analysis
Data Analysis,
customer experience management
• Process optimization
• Data analysis
logistic coordination
Cross-functional Coordination
Business Process Optimization
Sales Process Optimization
Scientific Communication
CRM and Client Relationship Management
Client Relationship Managements
Client Comunication
Communcation
Client Issue Resolution
Supplier Communication
Operation Management
Operations Management:
Administrative Operations
Recruitment Process Management
Technical Support Leadership
Carrier Relationship Management
User Account Management
Airbnb Operations Management

Stefany B

Honduras

Operations Manager

$ 2,700 /month

8 yrs exp

Intro Video

I’m an enthusiastic and collaborative professional with strong leadership skills. Driven by curiosity and a passion for growth, I’m always eager to expand my knowledge and take on new challenges.

Skills

Account Management
Business Process Improvement
Campaign Management
Communications
Customer Experience
Customer Relationship Management
Customer Service
Data & Analytics
Data Analysis
Data Analytics
HR Negotiation
Leadership
Multitasking
Negotiation
Operations Management
Presentation
Product Launching
Sales
Talent Management
Team Management
Time Management
ATS Management
Budget Management
Business Operations Management
Customer Success Management
Customer Support Management
eSolutions
Financial Acumen
Key Account Management
Logistics Coordinator
Payment Posting
Process Improvement Analysis
Quality Assurance
Retail Management
Tech Support
Training and Development Analysis
Training Content Development
Task Management
Communication
Lead Management
Presentation Skills
Reputation Management
Client Relationship Management
Auditing
Payment Processing
Written Communication
Process Improvement
Report Generation
Cross-functional Collaboration
Presentation Design
Data Quality Assurance
Strategic Sourcing
Performance Optimization
Bid Management
Billing Dispute Resolution
Web Performance Optimization
Lidership
Comunicación
Budget management
Account Manager
comunication
recuitment
IT and Technical Support
Multi-task
Process Optimization
Document Management
Training and development
Learning and Development
Communicative
Operational Excellence
Time Management
Negociation
Multi-Tasking
Process Optmization
Customer Service Rep
recruitment
Client Relationship Management,
Time Management,
Operations Manager
Leathership
Good Communication
Business Process Improvement
Customer Service Chat
Operations Management Tasks
Team Training & Development
Integration Management.
Communication
Customer Service
Customer services
HR Process Optimization
Presentations
Cross-functional Team Leadership
Time-Management
Negotiations
Communication.
multi tasking
Customer Service Agent
Operational Management
Operating Systems Management
Client Communication
Supplier Relationship Management
Logistics Coordination
Relationship Managment
Country Management
Communication Tools
Customer Service Mindset
Client-Facing Communication
Basic Data Analysis
B2B Account Management
Relationship management
B2B Sales & Client Relationship Management
Client Onboarding & Relationship Management
Customer Service Management
Spatial Analysis
Data Analysis,
customer experience management
• Process optimization
• Data analysis
logistic coordination
Cross-functional Coordination
Business Process Optimization
Sales Process Optimization
Scientific Communication
CRM and Client Relationship Management
Client Relationship Managements
Client Comunication
Communcation
Client Issue Resolution
Supplier Communication
Operation Management
Operations Management:
Administrative Operations
Recruitment Process Management
Technical Support Leadership
Carrier Relationship Management
User Account Management
Airbnb Operations Management

Experience
Education

Operations Manager

IntouchCX

August 2025 - present

Define and monitor daily objectives, optimizing planning to maximize productivity and the efficient use of resources. Manage the analysis of indicators and statistics to improve operational and financial performance, ensuring profitability and the achievement of financial goals. Lead the selection, training, and evaluation of personnel, ensuring compliance with quality standards. Plan and coordinate projects and new business opportunities aligned with corporate objectives. Implement operational policies and processes to optimize efficiency and guarantee regulatory compliance.

Senior Team Leader (Junior Manager)

IntouchCX

July 2023 - August 2025

Supervised and coached a team of tech support, chats and customer service ensuring high productivity, adherence to quality standards, and successful implementation of customer experience programs. Conducted weekly business reviews and prepared detailed reports for clients, identifying key performance indicators and driving actionable improvements to meet objectives. Led recruitment activities, including sourcing, interviewing, and selecting candidates, while fostering a positive work environment and mentoring team members to enhance overall performance and engagement.

Team Leader

IntouchCX

August 2021 - July 2023

Supervised and coached a team of tech support agents, ensuring high productivity, adherence to quality standards, and successful implementation of customer experience programs. Conducted weekly business reviews and prepared detailed reports for clients, identifying key performance indicators and driving actionable improvements to meet objectives. Led recruitment activities, including sourcing, interviewing, and selecting candidates, while fostering a positive work environment and mentoring team members to enhance overall performance and engagement.

Backoffice / Customer Care Agent

IntouchCX

November 2020 - August 2021

Coordinated logistics and managed trailer repairs, ensuring efficient and timely maintenance. Trained new hires on processes and specialized in GPS trailer repair techniques. Prepared reports and approved payments, maintaining accurate records and financial compliance.

November 2020 - August 2021

September 2019 - April 2020

Quality Assurance

Knoah Solutions (IntouchCX)

September 2019 - April 2020

Verified processes against a quality matrix, ensuring compliance with minimum requirements and management indicators. Conducted external audits and provided feedback to maintain and improve quality standards. Proposed and implemented improvements to enhance overall process efficiency and effectiveness.

Customer Service Representative

Knoah Solutions (IntouchCX)

July 2018 - September 2019

Resolved customer billing issues and provided technical support for mobile devices. Achieved sales targets and enhanced customer satisfaction through effective service and engagement.

- August 2025

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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