Responsible for keeping datasets up to date by applying advanced knowledge of Excel and report generation. Organized the database, classified the information according to different departments of the company. Performed data cleaning and optimization using SQL. Presented monthly metrics for the department using Power BI and Looker Studio tools.

Processed orders, maintained direct communication with wholesale clients, coordinated with suppliers, facilitated meetings with potential clients, managed the onboarding process, handled logistics tasks, and drove month-over-month growth for the project.

Provided exceptional customer service support, maintained communication with product sellers, and liaised directly with third-party financing companies to ensure seamless transactions and customer satisfaction.

Delivered general customer service by assisting customers with inquiries, resolving issues, and ensuring a positive experience. Focused on effective communication and problem-solving to meet customer needs and enhance overall satisfaction.

Led a group of 18 people, ensuring good performance to achieve company's goals, coaching and motivating everybody to comply with their duties, preparing employees to behave in a professional manner. Completed several responsibilities and tasks to assure a proper flow of the company's day-to-day work.

Proactively engaged with customers to identify and address their needs, enhancing satisfaction and loyalty. Developed tailored solutions to retain clients, handled inquiries and concerns, and collaborated with internal teams to improve customer experience.

Effectively managed accounts receivable by communicating with customers to collect outstanding payments, resolving disputes, and negotiating payment plans. Maintained accurate records and ensured compliance with company policies and regulations.

Managed back-office operations at a lens store, accurately entering customer information into the system to ensure they received the exact products they needed.