Proficient in managing and curating social media platforms, specifically Instagram, to engage and grow the restaurant's online community. Skilled in creating visually appealing and compelling content, including food photography, videos, and graphics to enhance the restaurant's brand presence. Utilized CRM software to track customer data, interactions, and activity, resulting in improved customer service.

I work remotely from Medellin, Colombia, for a loan officer in Las Vegas, Nevada, where I am responsible for managing their schedule and appointments. As the Personal Assistant for the lender, I excelled in administrative tasks and managed their social media presence on Instagram and TikTok. Leveraging my creativity and expertise, I created engaging reels and curated posts that catered to the specific interests of the lender community. Developed and implemented processes and procedures to streamline office operations. Organized and managed multiple calendars, prioritizing and responding to emails and scheduling meetings. Prepared and submitted expense reports in a timely manner.

I worked remotely from Medellin, Colombia, answering calls from clients all over the United States who were seeking assistance with their COVID exams. Lead and accompany foreign customers while completing the COVID-19 home test. Deliver of COVID-19 test results to customers. Handling confidential information (HIPPA). Developed a customer service training program that improved customer service representatives' ability to handle customer inquiries. Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience.

Create content and graphic pieces to promote the area's activities. Follow-up on the launching of SR programs. Support ni volunteer logistics, design of -e cards according to the target audience. Accompanying internal and external communications. Launching and disseminating S R initiatives.