Simera Professional Key (SPK)

Juan G

Mexico

Sales Engineer for the LATAM Region

$ 4,100-$ 4,600/month

8 yrs exp

Dynamic and results-oriented Pre-Sales Engineer and Customer Experience Specialist with 8+ years of experience in the security technology industry. Proven ability to drive technical excellence, foster client relationships, and deliver innovative solutions that optimize business outcomes. Recognized for leadership in crossfunctional collaboration, project management, and customer success, with a focus on achieving measurable results. Seeking to bring my expertise to a forward-thinking organizatio…

Skills

  • Agile Project Management
  • Customer Experience
  • Leadership
  • Product Management
  • Project Management
  • Technical Support
  • Digital Project Management
  • Kustomer
  • Production Management
  • Property Management
  • Tech Support
  • Client Presentation Skills
  • Cross-functional Collaboration
  • Product Demonstrations
  • Lidership
  • Dispute Resolution
  • Project Manager
  • IT and Technical Support
  • Social Project Management
  • Customer Service Specialist
  • Project managment
  • Cross-functional Collaboration
  • Issue Resolution
  • Project Management
  • project mnangement

Juan G

Mexico

Sales Engineer for the LATAM Region

$ 4,100-$ 4,600/month

8 yrs exp

Dynamic and results-oriented Pre-Sales Engineer and Customer Experience Specialist with 8+ years of experience in the security technology industry. Proven ability to drive technical excellence, foster client relationships, and deliver innovative solutions that optimize business outcomes. Recognized for leadership in crossfunctional collaboration, project management, and customer success, with a focus on achieving measurable results. Seeking to bring my expertise to a forward-thinking organizatio…

Skills

  • Agile Project Management
  • Customer Experience
  • Leadership
  • Product Management
  • Project Management
  • Technical Support
  • Digital Project Management
  • Kustomer
  • Production Management
  • Property Management
  • Tech Support
  • Client Presentation Skills
  • Cross-functional Collaboration
  • Product Demonstrations
  • Lidership
  • Dispute Resolution
  • Project Manager
  • IT and Technical Support
  • Social Project Management
  • Customer Service Specialist
  • Project managment
  • Cross-functional Collaboration
  • Issue Resolution
  • Project Management
  • project mnangement

Sales Engineer for the LATAM Region

Brivo
December 2023 - December 2024

Built and maintained strategic partnerships with key distributors, boosting engagement and certification rates by 25%. Delivered technical expertise throughout the sales cycle, ensuring seamless integration and customer satisfaction. Designed and conducted impactful product presentations and demonstrations, showcasing hardware and software solutions. Organized and led comprehensive technical certification sessions for new and existing distributors. Spearheaded product testing, integration assessments, and troubleshooting to address customer-specific needs. Creation of quotes and Bill of Materials (BOMs) in response to RFI, RFQ, and RFP requests. Gained customer acceptance by demonstrating cost reductions and operations improvements. Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations. Submitted booking forecasts, monthly highlights and CRM entries.

Customer Experience Specialist | Pre-Sales Engineer | Technical Support Engineer

Sera4
January 2017 - December 2023

Implemented access control solutions, achieving a 20% reduction in implementation times. Collaborated with the development team on product improvements based on key customer feedback. Conducted demonstrations and proof-of-concept tests, achieving a 35% conversion rate from prospects to clients. Fostered long-term relationships with clients through proactive communication and agile support, increasing customer satisfaction by 30%. Acted as a trusted advisor, aligning solutions with clients' specific needs. Assisted the sales team in identifying opportunities, generating tailored proposals, and preparing technical documentation. Collaborated with marketing to develop technical materials supporting sales strategies. Managed technical implementations for key clients, ensuring deadlines and objectives were met. Coordinated deliverables between clients and internal teams, achieving a 100% project completion rate. Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.

Smart Scores

Communication
90
Role Fit
90
Loyalty
60
Adaptability
90
Problem-solving
80

Smart Skills

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