Provide support for members who needed medical assistance, such as looking for providers, pharmacies, prescriptions, etc., as well processing claims and deliver outstanding help while following healthcare regulations provided by Medicare and Medicaid. Collaborated with several interdisciplinary teams to develop creative and effective solutions to improve the service we were providing for customers. Presented recommendations to executives and leadership in my role as a Team Lead.

Professional with over 3 years of experience in customer service for various companies, with a focus on optimizing processes and improving business efficiency related to personnel through the implementation of innovative strategies and data-driven solutions. Experience with various Microsoft programs, such as Excel, PowerPoint, and Word, as well as proficiency in Google Workspace.

Ability to clearly and effectively convey information to customers, both verbally and in writing. Capability to understand and relate to customers' feelings and perspectives, offering support and reassurance. Skill in identifying issues, thinking critically, and providing appropriate solutions to resolve customer concerns.