Simera Professional Key (SPK)

Laura H

El Salvador

Part-Time Virtual Assistant

$ 1,800/month

10 yrs exp

With over 8 years of experience as a top-performing Customer Service Agent and Virtual Assistant, I specialize in delivering efficient, reliable support that enhances client satisfaction and streamlines operations. My expertise includes customer communication trough calls, emails and chat, schedule management, and support for e-commerce orders. I also bring strong back-office capabilities, including logistics management and data analysis to detect risks, ensuring every task is handled smoothly …

Skills

  • Communication

Laura H

El Salvador

Part-Time Virtual Assistant

$ 1,800 /month

10 yrs exp

With over 8 years of experience as a top-performing Customer Service Agent and Virtual Assistant, I specialize in delivering efficient, reliable support that enhances client satisfaction and streamlines operations. My expertise includes customer communication trough calls, emails and chat, schedule management, and support for e-commerce orders. I also bring strong back-office capabilities, including logistics management and data analysis to detect risks, ensuring every task is handled smoothly …

Skills

  • Communication

Part-Time Virtual Assistant

Blake Turley, Attorney at Law
September 2024 - present

Managed attorney’s calendar and scheduling. Handled legal documentation and form completion, including continuances. Conducted general research. Drafted and managed email correspondence.

E-commerce Support Specialist

Telus International
February 2020 - present

Provided support for e-commerce orders for a Canadian telecommunications company, ensuring seamless customer experiences. Assisted customers with inquiries and complaints, delivering satisfactory resolutions. Conducted credit verifications and activated new accounts with precision. Supported customers with order status updates, refunds, and activations via email and phone communication.

Customer Service Representative

Mobile Telecommunications Company
August 2019 - present

Recognized as Top Performer of August 2019 for outstanding performance and consistently exceeding metrics. Delivered high-quality customer service, consistently surpassing company standards. Provided Level 1 technical support, resolving technical issues promptly and effectively. Managed complaints and resolved conflicts to ensure customer satisfaction and loyalty.

Customer Service Agent

Teleperformance El Salvador
April 2016 - December 2018

Provided customer service for a telecommunications company in El Salvador.

Smart Scores

Communication
90
Role Fit
90
Adaptability
80
Problem-solving
40

Smart Skills

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