Manage and support the Emirates Standardized Test (EmSAT) platform to ensure optimal performance and user satisfaction. Serve as a key member of the Technical Committee for Evaluating Technical Bids, focusing on supplier selection and enhancing operational efficiency. Specialize in data analysis to ensure accuracy, generate strategic insights, and improve assessment processes. Prepare comprehensive and detailed reports for stakeholders and decision-makers. Lead and coordinate various EmSAT projects (Achieve, Baseline, TLS) while ensuring timely delivery and goal achievement. Manage platform enhancements through Jira, by creating and organizing user stories, prioritizing tasks, and ensuring successful implementation of improvements. Reduced system response time by 20% and improved user experience. Developed analytical reports that supported strategic decisions, boosting operational efficiency by 15%.

Provided on-site technical support to VIP users, ensuring smooth operations and timely resolution of technical issues. Supported the Swift Assess platform, ensuring efficient functionality and seamless execution of electronic exams. Led the project to repair and maintain over 4,000 laptops for students at the Ministry of Education, ensuring their readiness for use. Evaluated suppliers of laptop components, selecting optimal solutions to meet usage requirements. Developed a troubleshooting guide that reduced maintenance time by 30%. Conducted training sessions for new users, improving satisfaction rates by 25%.