Inbound calls educating customers about health supplement benefits, assessing their needs, and ensuring a thoroughly informed decision, placing orders with accuracy within call handling time. Provide great customer experience to the caller in the form of answering questions, and ensuring a thoroughly informed decision. Upselling supplements based on the callers’ needs. Keeping updated about products knowledge, offerings, procedures, and company policies. Providing feedback and suggestions to leadership team to enhance performance and results.

Responsible for customer care, attention to Leads that qualified for our service. Managed large amounts of inbound and outbound calls within the time limits. Processed new orders, returns, exchanges and follow ups. Assisted customers with appliances and home theater post purchase services. Troubleshooting and appointment setting for technical assistance or installations. Ensured satisfactory resolutions in hard pressing complaints from angry customers. Built customer trust by knowing the service, mastering tools, and teamwork.

Provided oversight of all financial operations, expenditures and growth investment, achieving operating profit and cost targets per production unit. Upgraded accounting system and reporting parameters to improve management decision making. Achieved unprecedented employee commitment in the adoption of new processes and technology through continuous education, development programs, and bonus system. Consistently identified and maximized strategies for reducing costs through better inventory control and resource allocation per production unit.