Quality and compliant interpreting and translation services for schools, health care providers and government organizations located in the United States. English-Spanish consecutive interpreting in medical procedures and consultations, educational consultations and federal social services. Translation of legal, social, medical, technical and educational documents using Computer-aided translation (CAT) programs.

Managed translation projects ensuring timely delivery and high quality service. Coordinating with clients to define projects requirements. Assigning tasks to translators, editors, proofreaders, quality assurance specialists and graphic designers, ensuring optimal resource allocation. Managing project timelines, budgets, and workflows using CAT programs and project management software. Performing QA checks to ensure linguistic and technical accuracy. Building and maintaining strong relationships with clients and freelance translators. Streamlining workflows with Google cloud tools to improve efficiency and reduce turnaround times. Handling multilingual projects, ensuring cultural and contextual accuracy for target languages.

Supporting operations to achieve the business objective of service level, maximizing efficiency and occupancy. Real-time monitoring of all queues and skill sets. Real-time monitoring of people, handling pending time-off requests, schedule changes, and the daily exception management of IEX. Reporting, creating attendance and metrics reports according to the needs of the Account; monitoring the flow of calls, chats and emails; creating automations of new reports. Coordinating the issue resolution process between frontline, operations, and supporting teams from the client whenever a system issue occurs.

Onboarding business owners to set up the cloud-based software related to messaging, customer feedback, online reviews, selling products, and requesting payments.

Translation of legal documents such as college degrees, high school diplomas, birth certificates, death certificates, apostilles, medical exams, wills, authentication of documents and others. Translation of certificates and handbooks for the Superintendency of Tax Administration in Guatemala.

Providing tech support to Google collaborative apps such as Gmail, Drive, Calendar, Groups for business, professional domains and more. Email Migration Specialist from Microsoft Outlook using GSMME and GSSMO. Supporting Domain Records management to DNS zone (Mail Exchange, SPF, Name Servers and DKIM keys). Assisting IT specialists to set up security features like DLP (Data Lost Prevention), Vault, search data and Endpoint management. Domains set up Specialist; supporting domain alias, mail routing, SMTP relay services, domain wide policies and more.

Managed teams of 10+ team members effectively to provide best in class customer service on every interaction. Worked to achieve high customer satisfaction rates by providing trainings, coaching and feedback to team members to keep an optimal customer service in the company. Monitoring the performance of team handling emails, chats and calls. Ensuring the client that the provided KPIs were met and exceeded on a daily, weekly and monthly basis.