Organized consultations for prospective clients. Handled outbound calls, and responded to customer inquiries. Scheduled appointments. Confirmed attendance. Achieved a high conversion rate of consultations. Keep patient records up to date.

At Instacart, I provided customer support by resolving order issues, processing refunds, and ensuring timely deliveries. I also maintained detailed records and collaborated with other departments to enhance service quality. As a Retention Specialist at TXU Energy, I resolved customer concerns and provided tailored energy solutions. I conducted proactive outreach to at-risk customers, offering incentives to reduce churn and ensure satisfaction. As an IT Technical Support Representative at Intermedia, I provided expert assistance to customers experiencing technical issues with Intermedia's products and services.

As a technical support representative, I diagnosed and resolved software and hardware issues, ensuring customer satisfaction. I also documented solutions and collaborated with other teams to provide accurate and efficient support.

As a Customer Service Representative, I assisted with money transfers, resolved transaction issues, and provided information on MoneyGram's services. As a Fraud Specialist, I focused on preventing and identifying fraud through investigations, data verification, and reporting suspicious activities.