Conducts fraud investigations to detect and prevent fraud or abuse. Ensures information security policies and procedures as defined by the client are followed by the program. Ensures monitoring and reporting of business criticals as defined by the clients. PSA is a dedicated resource as stipulated in the Statement of Work. Data mining and analysis, investigation, analysis presentation, spot check audit, creation of incident report, attend admin hearings, assistance in development of process improvement to minimize fraud within the account supported, recommendation, risk assessment of accounts, continuous fraud awareness program, handles any possible fraud investigations as requested by the company or the clients and provides objective documented findings. Ensures all fraud control compliance measures are completed as directed by the Fraud and Risk Lead. Completes regular Products and Policies testing and other requirements to ensure continued skill improvement required to accomplish the tasks assigned. Performs tasks assigned by the Fraud and Risk Lead/Sr Manager for the accomplishment of the account’s and/or department’s objectives

Maintained and developed customer base with respect to the organization goal. Regular communication with HCP mentoring with my pharmaceutical products to develop businesses. Conducting scientific activity to educate the HCP in terms of recent medical update.

-Outbound calling to negotiate with the customer's providers (Comcast / AT&T / Verizon, etc..) on behalf of the customer in order to save the customer as much money as possible -Identify and record savings "patterns" to create a more efficient, repeatable negotiation process -Document the customer's negotiation "journey" in the CRM -Consult with the customers explaining the process, setting expectations, and delivering the great news that you saved them money -Provide an exceptional customer experience by delivering better service than was expected - every time

Utilized Vidyard and other tools for proactive outreach to generate leads and qualify prospects in the e-commerce sector, specifically Amazon sellers. Conducted proactive account audits, managed and executed email outreach campaigns, scheduled video calls with potential clients, and maintained accurate records using CRM systems. Worked closely with cross-functional teams to develop effective strategies and solutions tailored to clients’ needs.

Lead Generation & Prospecting: Identifying and reaching out to potential clients using LinkedIn Sales Navigator, Apollo.io, and ZoomInfo. Market Research & Analysis: Conducting in-depth research on industry trends and customer needs to refine sales pitches and improve closing rates. Conducting 150+ cold calls per day to potential clients, effectively pitching about our program and generating interest.

Piramal Petroleum Pvt Ltd. Company Deals with B2B Oil Consumption Company Like Steel Plant, Power Plant, Mining, Sponge Plant, Paint Industries, Cement Plant Etc.

Provides administrative and project support for a variety of marketing projects. Checks the inventory and orders samples. Coordinates the production of orders and ensures timely communication with suppliers about orders. Monitors and tracks the status of customer and supplier orders to ensure timely delivery and fulfillment.

Handles customer inquiries regarding their crypto account.

As a Healthcare Technology Advisor (SDR) at Kavanii in the Australian market, my role is to drive business development within the healthcare sector, helping medical practices, clinics, and healthcare providers streamline their operations with our technology solutions. Identifying and connecting with potential clients, including GPs, specialists, and clinic administrators, through calls, emails, and LinkedIn outreach. Educating healthcare professionals on how Kavanii's solutions enhance practice management, compliance, and operational efficiency. Assessing needs and qualifying leads by understanding challenges such as Medicare compliance, patient management, and digital transformation. Scheduling and coordinating product demonstrations for senior sales executives to showcase the value of Kavanii's solutions. Collaborating with sales and marketing teams to refine messaging and outreach strategies based on market insights and feedback.

Lead engaging discussion sections, instructing 20 students on web application development fundamentals. Conduct 50+ office-hour sessions, providing hands-on coding support and debugging assistance. Guide students to build scalable applications using HTML, CSS, JavaScript, and modern web frameworks.

Develop and implement logistics strategies. Coordinate shipments, deliveries, and distribution schedules. Plan transportation routes and optimize delivery timelines. Provide tracking updates and ETAs to stakeholders.

Specialized in leveraging Zoho to deliver tailored solutions for realtors and construction companies in Florida. Responsibilities included client onboarding and training, strategic account management, Zoho automation implementation, website and software support, and performance monitoring and reporting.

Offered impactful resume creation, personalized mentoring sessions, LinkedIn management, and interview simulations and preparation to boost clients' careers.

Oversee communication channels and promptly address client requests, complaints, and concerns, ensuring high satisfaction levels. Supervise chat managers’ performance, review daily activities, and hold weekly one-on-one sessions to provide constructive feedback and guidance. Present account performance metrics and statistics during weekly meetings, collaborating on action plans and strategies to drive revenue growth and increase subscriber numbers.

Completing a 6-month residency program focused on real-world data science and AI/ML projects. Developed a two-layer predictive pipeline for a banking call center, improving customer targeting, and optimizing marketing campaigns using machine learning. Built a customer satisfaction prediction model for a logistics startup, leveraging AI to identify key drivers of customer happiness, and inform business decisions. Applied machine learning techniques, including predictive modeling, and feature engineering, to solve complex business problems. Gained hands-on experience in data analytics, AI, and deep learning through industry mentorship and real-world projects.

Performed advanced diagnostics (Variance Inflation Factor, regression, multicollinearity) with Excel and Python for optimizing TL/LTL pricing methods by analyzing regional taxes, fuel costs, and customs duties. Developed a predictive cost tool (PKL) that boosted margins from 13% to 22% while cutting logistics expenses. Built a Power BI dashboard visualizing freight costs by region, enabling real-time data-driven decision-making.

Managed and updated CRM to ensure accurate records and seamless communication. Initiated demos and engaged potential leads via calls, emails, and WhatsApp to drive conversions. Conducted inbound prospecting to identify potential customers and key stakeholders. Developed in-depth knowledge of Bhanzu’s courses to tailor outreach strategies based on client needs.

Resolved the customers' queries for insurance and banking issues. Lead generation for banking customers. Client acquisition regarding insurance. Selling life insurance products.

Skilled in handling client operations, managing relationships, and ensuring efficient service delivery while meeting project-specific goals and deadlines.

Analyzes the customer’s demographic details in addition to forming marketing strategies accordingly. Contributes to the creation of digital assets, including email campaigns and content for social media and portals. Prepares pricing proposals by analyzing market trends, supplier costs, and customer requirements to ensure competitive and profitable offerings.

- Expertise on Steel and Oils permits. - Investigate and process the information to facilitate customs control actions, raids and legal actions. - Present the necessary documentation to the Mexican authority to the import of goods.

Respond to guest inquiries promptly via phone, email, and chat, ensuring a high level of customer service. Facilitate a seamless check-in and check-out experience for guests. Oversee current and upcoming bookings, ensuring payment and security deposits are collected prior to check-in. Coordinate with housekeeping and maintenance teams to address any accommodation issues, documenting and tracking all concerns for efficient resolution.

Conducted outbound sales outreach to US-based clinics and hospitals, promoting high-quality pharmaceutical products. Drove client acquisition and onboarding, ensuring seamless customer experience. Managed lead generation and sales activities using Zoho CRM, achieving consistent growth in new and existing accounts. Collaborated with cross-functional teams to align strategies and track progress toward sales goals.

Led prospecting and lead qualification for an average of 100+ accounts per week, driving lead generation and supporting pipeline growth. Managed end-to-end sales cycle converting initial outreach into potential opportunities that fueled business growth. Conducted market research to identify the right set of companies, to shape target outreach strategies and to boost overall sales performance. Collaborated with cross-functional teams to ensure sales initiatives were consistently aligned and executed effectively.

Managed the schedule and appointments of Mr. Augusto de los Santos (SIUBEN’S General Director) with efficient time management, discretion, organization, and knowledge of governmental procedures and policies. Prepared, proofread, and edited official documents, memos, reports, and correspondence. Coordinated travel arrangements, including booking transportation, accommodations, and preparing travel itineraries. Acted as a liaison between General Director and internal/external stakeholders. Screened and directed calls, emails, and correspondence to appropriate departments or individuals. Organized and coordinated government events, meetings, and conferences. Managed event logistics, including venue booking, catering, and technical support. Addressed administrative challenges proactively and recommended process improvements. Provided support for special projects, research initiatives, or policy development.

Responsible for maintaining a smooth workflow between the company and its clients. Built a $100k+ pipeline per month.

Seasonal Account CSA handling live chat and email

Executed sales strategies to drive growth in the USA, UK, Canada, South Africa, and Philippines. Monitored customer service levels in international markets and took corrective actions when needed.

Provided high-quality customer support, resolving inquiries with an above average customer satisfaction rate. Developed strong persuasive communication techniques, leading to higher customer retention rates. Experienced in handling objections and turning hesitant customers into loyal clients.

Developed and optimized CI/CD pipelines with Jenkins, GitHub Actions, and Ansible, automating deployments and reducing manual errors by 22%. Automated vulnerability scanning and security patching using SonarQube, Aqua Security, and AWS Inspector, mitigating 85% of potential security threats before production release. Architected and managed AWS cloud infrastructure using Terraform, Kubernetes (EKS), and Helm, enhancing system scalability and reducing infrastructure provisioning time by 28%. Optimized cloud networking (VPC, Load Balancers, Subnets, Route Tables, and Network ACLs) to improve system availability and reduce latency by 18%. Implemented HIPAA-compliant security controls, integrating AWS Security Hub, IAM roles, and network segmentation to ensure 100% regulatory compliance in cloud environments. Configured log aggregation and real-time monitoring with ELK stack (Elasticsearch, Logstash, Kibana), Prometheus, and Grafana, reducing incident resolution time by 15%.

Designed and implemented B2B sales strategies for embedded solutions and test automation solutions. Enterprise Sales of DevOps and DevSecOps solutions. Built strong relationships with decision-makers in the automotive and embedded systems industries. Delivered client-focused solutions through collaborative efforts with technical teams. Represented the company at industry events, showcasing solutions to potential clients. Established outbound Sales strategy to resolve the challenge of dealing with non-qualified inbound leads passed in by the OEMs. Generated additional revenue of 140 million dollars through outbound lead generation which got converted into opportunities.

Built a sentiment scoring pipeline using TF-IDF, negation handling, and tense logic for 10M+ synthetic financial news records. Applied retrieval-augmented techniques (RAG) to enrich macroeconomic signals with sector-level sentiment for forecasting. Developed quarterly sentiment indices and integrated with 40 quarters of GDP vintages to enable mixed-frequency modeling. Applied ARX and Double Lasso regression to assess forecast accuracy improvements from sentiment features. Reduced model pipeline setup time by 60% using modularized Python components and improved research iteration. Enabled potential deployment of GenAI-based nowcasting models by preparing structured financial news datasets.

Supported the field and pre-sales teams in creating quotes and specifications, ensuring customers receive the most relevant, up-to-date solutions. Performed account management and customer success roles to manage and engage accounts. Constructed solutions or environments using technical drawings to simplify messaging for customers. Tracked and reported remote presales activities to showcase goal achievement and differentiated outcomes. Conducted solution-level presentations to enable B2B sales in the New York market. Built and submitted solution validation documents (SVCs) and solution qualification requests (RPQs). Performed technical configuration requests using configuration tools. Managed accounts such as Salesforce, ATOS, and NTT. Enabled sales through upselling, cross-selling, renewal, and retrieval processes. Operating as the lead point of contact for any and all matters specific to your accounts

- Answering phone calls, managing emails, and directing inquiries to the appropriate personnel - Organizing and maintaining files, both physical and digital, and ensuring accurate record-keeping - Inputting and managing data in spreadsheets and databases, and preparing reports

Budiga Mídia is a Brazilian performance marketing agency specializing in paid media for diverse industries, with a strong focus on sales and lead generation.

Managed customer data and sales pipeline using Salesforce/HubSpot/Zoho CRM. Generated and qualified leads using LinkedIn Sales Navigator and ZoomInfo. Collaborated with the sales team to develop personalized outreach strategies.

Utilized LinkedIn Sales Navigator and Zoom Info to identify and connect with key decision-makers, building a strong pipeline of potential clients. Engaged with global clients through multi-channel outreach, including cold calling, emails, and virtual meetings, to present syndicated research reports and tailored solutions. Made 80+ calls every day to arrange meetings and drive consistent outreach efforts. Conducted comprehensive need analysis meetings with CXOs to understand their business challenges and propose customized solutions. Surpassed sales targets by 55% through consistent and proactive prospecting. Managed the entire sales life cycle, from lead generation and pipeline development to revenue generation. Identified opportunities for upselling and cross-selling by analyzing client needs. Maintained an up-to-date database of customer records for future reference. Delivered marketing strategy updates to upper-level management. Built and nurtured strong relationships with both internal teams and external clients to ensure smooth project delivery and long-term satisfaction.

Reviewed customer tickets to identify the main concern or intent behind each message, such as refund requests or updates on refund status. Labeled tickets with appropriate categories to help Tymely’s AI generate accurate and relevant replies to customers. Ensured consistent, high-quality ticket labeling by following established guidelines and improving the efficiency of AI responses.

Demo Generation, Sales Closure, Onboarding Process

As a Human Resources Associate at Confisa International Group, I manage the recruitment process, onboarding, employee relations, benefits administration, record keeping, compliance, administrative support, cold calling, and headhunting.

- Deliver high-quality customer service while ensuring passenger safety and comfort throughout flights. - Resolve onboard issues efficiently, contributing to a smooth and enjoyable customer experience. - Conduct safety briefings and assist in emergency procedures in compliance with aviation standards. - Collaborate with crew and flight deck to manage cabin operations effectively.

Manage technical support and customer service calls, providing timely and effective assistance. Actively promote products and services to customers, highlighting relevant features and benefits. Address and resolve customer complaints in a professional and empathetic manner. Ensure overall customer satisfaction by delivering appropriate and well-reasoned solutions. Consistently achieve key performance indicators, contributing to the company’s reliability and competitiveness in the market.

Developing a custom YOLOv11 model to detect Cocos (Brazil nut pods) in drone imagery, enabling predictive analysis for Brazil nut harvest volume. Experimenting with multiple model architectures and annotation strategies to optimize detection accuracy, and ensure high-precision results. Creating CSV reports with detection images to communicate findings, and provide model predictions for analysis.

Provided exceptional customer support through various channels, including social media queries, live chat, and email, ensuring timely and accurate responses. Assisted customers with product inquiries, order tracking, returns, and exchanges, using empathy and problem-solving skills to ensure a positive shopping experience. Coordinated with internal teams to resolve issues, streamline processes, and enhance overall customer satisfaction. Built strong relationships with clients by providing personalized service and proactive communication. Maintained detailed records of customer interactions and feedback to identify trends and improve service quality.

Designed 10+ Tableau and Excel dashboards analyzing trends in bookings, claims, and revenue —supporting decisions that increased revenue by 10%. Built and maintained ETL pipelines using AWS Redshift, S3, and Databricks —cut batch processing time by 2 hours and boosted efficiency by 35%. Maintained and optimized MySQL databases; automated monthly updates and reporting via Crystal Reports and Power BI. Developed real-time KPI dashboards using Tableau and Power BI, resulting in a 20% reduction in reporting time and faster executive insights. Performed A/B testing and statistical analysis using Python and R to evaluate product improvements and marketing strategies. Collaborated with engineering, product, and operations teams to align KPIs with business goals and enhance data trust. Led data migration and warehouse design, ensuring data accuracy, lineage, and business rule compliance.

Worked on-field in Gurugram and Bangalore, created a strong sales pipeline of real estate leaders in that market. Responsible from prospecting to pain point discovery.

Support AI model development by conducting high-quality data labeling, annotation, and QA. Collaborate with project managers to refine datasets, ensuring accuracy in multilingual AI training tasks and improving AI-generated responses.

Spearheaded the creation and implementation of Client Success Standard Operating Procedures (SOPs), Customer Journey Mapping, streamlining processes and ensuring consistency across the organization. Developed and launched the Client Success Handbook, serving as a comprehensive resource for internal stakeholders. Actively contributed to the growth and development of a high performing team in a fast paced startup environment. Collaborated with the sales team on hybrid work initiatives and played a key role in executing sales strategies to drive business growth. Managed end to end onboarding and implementation process for new clients, ensuring seamless integration and a positive customer experience.

Serving as a Healthcare Customer Service Representative, providing support to patients and families via phone, email, and other channels. Utilized extensive knowledge of healthcare plans to address complex inquiries and resolve issues, including explaining benefits, copayments, coinsurance, deductibles, and pharmacy-related questions such as medication coverage and prior authorizations. Demonstrated empathy and understanding while maintaining up-to-date knowledge of regulatory requirements and company policies to ensure compliance and deliver high-quality service.

Assisted clients in scheduling appointments through outbound calls and follow-ups. Maintained accurate records of client information and appointment details. Provided excellent customer service while handling scheduling concerns or rescheduled. Coordinated with team members to ensure smooth client communication.

Assisted in financial audits, variance analysis, and data validation, identifying and resolving 98% of discrepancies, ensuring GAAP-compliant financial reporting. Automated financial modelling, budgeting, and forecasting using Excel (VLOOKUP, INDEX-MATCH, PivotTables, XLOOKUP, Macros), reducing manual efforts by 35%. Developed SQL queries and ETL pipelines to extract and transform large datasets from SAP ERP and Oracle Financials, improving data accuracy by 40%. Designed and built interactive dashboards in Tableau, providing real-time insights on profitability, expenses, and variance trends. Conducted investment analysis and risk assessments using Bloomberg and Alteryx, identifying 10%+ ROI opportunities and assisting in market risk evaluation. Supported budget preparation, financial planning, and month-end closing, ensuring accurate and timely financial data consolidation for executive reviews.

-Prompt & Professional Management of all inbound phone calls. -Respond within 1.5 hours to all new queries via our internal Customer Relationship management system (Vision Desk). -Professionally engage with customers to deliver exceptional & consistent experiences and nurture lasting relationships using a combination of set templates to assist. -Accurate management & closure of all Customer Service ticket requests in Vision Desk. -System Address Validation of Customer Orders using a combination of system-driven & self-help tools to assist. -Provide accurate transport tracking updates to customers via multiple carrier portals. -Urgent action on transport requests via multiple communications channels including (Email and/or Access Portal) -Precise action & attention to system orders as directed by customers. -Provide daily reporting metrics to customers which include order & inventory status. -Maintain daily recordings and documentation of issues and resolutions in CRM (mcml Vision Desk) for auditing purposes.

Acted as the primary point of contact for assigned clients. Built and maintained strong, long-term client relationships while addressing client inquiries, concerns, and feedback promptly and effectively. Monitored SMS delivery performance, ensuring accurate delivery rates and low latency. Coordinated with technical teams to resolve issues related to delivery, routing and platform performance. Ensured compliance with regional and global telecom regulations.

Assisted customers in resolving issues, preventing cancellations, and improving overall customer satisfaction. Developed and executed retention campaigns, utilized CRM software to track interactions, and provided personalized solutions to enhance customer experience.

Achieved conversion percentage of 8.7%. Worked on lead categorization and strategy for increasing conversion percentage. Worked with MOFU Team assisting them for better marketing campaign (organic marketing) to meet the above point.

To Deal with B2B Corporates Company of Corporate Gifts, Customised Gifts, Festival Gifts with Branding, Logo etc.

Having 0 year and 9 months experience in Tracxn.

Analyzed and reported on recruitment and application data by extracting, cleaning, and visualizing student information using SLATE CRM and data visualization tools, which supported data-driven decision-making and insight delivery. Managed and optimized admissions databases to ensure accuracy and security of student records while automating data entry and reporting processes to enhance operational efficiency. Leveraged data insights to refine student engagement and communication strategies, identifying inquiry patterns and optimizing messaging workflows to improve recruitment effectiveness. Collaborated with international admissions and recruitment teams to devise data-driven enrollment and scholarship strategies, aligning with analytical findings to enhance applicant experiences.

Engaged in training at HDFC Bank, integrating sales and operational responsibilities to cultivate vital banking skills and deliver exceptional customer service. Developed a robust skill set in sales and marketing, with a focus on customer engagement strategies, effective communication, and analytical problem-solving, enhancing the capability to meet diverse client needs. Skills in managing complete sales operations with accountability for profitability; knowledge of managing customer-centric operations and ensuring customer satisfaction by achieving delivery timelines and service quality norms. Knowledge of financial products and services to provide customized solutions that meet customer needs and align with the strategic goals of the organization. Proficiency in customer relationship management and sales analytics, utilizing data-driven insights to enhance client interactions and drive revenue growth. Engaging with clients to understand their financial needs and providing tailored banking solutions that enhance customer satisfaction and loyalty. Conducting comprehensive market research to identify potential clients and develop strategies for effective outreach and engagement. Collaborating with team members to streamline operational processes, ensuring efficient service delivery and adherence to banking regulations. Analyzing customer feedback and market trends to inform product development and marketing strategies, driving business growth.

Preparing quotations, submitting offers, and chasing the customers for Purchase Orders (POs), amended POs. Participating in online bidding and eAuctions on customer portal i.e. SAP ARIBA. Preparing and maintaining company product price list and annual rate contracts. Negotiating and finalizing smaller value offers. Making order acceptance (OA) into ERP system. Sending proforma invoice to customers. Post payment receipt, making an entry on OA file and into ERP. Managing customer emails, enquiries, phone calls, and responsible for the follow-ups on dispatch clearance and proforma payments. Getting drawing approvals, sharing specifications, test certificate, QAP, inspection report to customers, Fema certificate, and declaration letter in case of export orders.

Spearheaded business expansion through strategic outreach, prospect engagement, and stakeholder meetings. Leveraged various sales enablement tools for targeted lead generation, created ABM campaigns, developed master email sequences and automation workflows, conducted business development interviews, produced personalized Loom videos for prospects, led a campus placement drive, trained and mentored junior hires, devised and executed GTM strategies, facilitated placement of a QA Lead, and attended IndiaSoft Expo in Delhi.

Support data engineering and analytics projects by extracting, structuring, and analyzing datasets to enhance decision-making and automation processes. Collaborate with GIS Engineering teams and non-technical stakeholders to improve data accessibility, automate workflows, and provide actionable insights.

Learning tools used for email marketing. Sending bulk emails prospects. Reaching out to prospects through cold calling and cold emailing. Using LinkedIn for researching clients and prospects information. Used Hubspot CRM to maintain leads data. Used clay and chatGPT to enrich email content. Used Apollo for prospecting. Used lemlist for sending email campaign.

Guided a team and implemented strategies that drove business success. Forged strong relationships with clients and stakeholders. Optimized sales, operations, and ensured that business objectives were met efficiently. Led a team to achieve sales targets and enhance productivity. Developed and executed business plans that aligned with company goals. Fostered strong relationships with clients to understand their needs and provide tailored solutions. Analyzed performance metrics to identify areas for improvement and implement necessary changes. Conducted interviews for the sales team.

Assisted in the implementation and configuration of Workday Financials ERP system, collaborating with an independent consultant to deliver tailored financial solutions for clients. Supported the customization of key ERP modules (accounts payable, general ledger, and expense management) to meet client-specific business processes and requirements. Contributed to data migration efforts, ensuring the accurate and efficient transfer of financial data into the ERP system, optimizing system integration. Participated in functional analysis, gathering business requirements and translating them into actionable configurations and system solutions. Gained exposure to client interactions, understanding their needs and advising on the best ERP configurations to address business challenges. Conducted testing and troubleshooting of ERP system configurations, ensuring the system functioned as intended and identifying solutions to resolve issues.

Developed and optimized Tableau dashboards to track financial KPIs, portfolio performance, and risk assessment, improving decision-making efficiency by 40%. Designed ETL pipelines using Apache Airflow, AWS Glue, and Redshift, ensuring seamless integration of financial datasets across multiple sources. Automated data validation and quality checks using SQLAlchemy and Python, reducing manual data inconsistencies by 35%. Implemented A/B testing strategies using Chi-Square, T-tests, and Bayesian methods, leading to a 15% improvement in investment strategy performance. Integrated Snowflake and AWS S3 with the firm’s data warehouse, enabling real-time financial data access and accelerating report generation by 50%. Developed and deployed a Streamlit-based interactive reporting tool, allowing real-time access to financial insights for cross-functional teams. Leveraged LSTM and Prophet models for time-series forecasting, increasing the accuracy of risk and revenue projections by 20%. Standardized and optimized SQL queries for large-scale financial datasets, reducing query execution time by 45% and improving system efficiency.

As a Business Development Specialist at 30 Days Hire, I helped professionals advance their careers through our mentorship and coaching programs. Helped professionals advance their careers through mentorship programs. Identified and engaged job seekers struggling with career transitions. Advised clients on resume building, LinkedIn optimization, and job application strategies. Conducted consultations to align candidates with suitable career paths. Built relationships to drive trust and program enrollments. Collaborated with marketing and sales teams to refine outreach strategies.

Providing high-quality customer service by responding to client inquiries, providing information on available properties, and facilitating lease contract conclusion. Creating and publishing property listings, organizing visits, managing complaints and contract terminations. Preparing weekly rental reports for the company. Supervising properties, managing tenant relations, coordinating repairs and maintenance, ensuring legal and administrative compliance, and managing supplier relations for a portfolio of approximately 550 condos located in downtown Montreal.

Coordinate and schedule appointments for patients with healthcare providers. Keep physicians' calendars updated. Ensure compliance with policies and regulations. Assist the physician during examinations and procedures.

Scheduling and Coordination: Managed calendars for showings, inspections, and vendor appointments, ensuring seamless scheduling and timely communication. Coordinated with vendors for quotes, logistics, and signage placement. Listing and Task Management: Prepared property listings in MLS and other platforms, tracked tasks using Monday.com, and ensured timely completion of listing-related activities. Organized and sent materials for open houses and seller updates. Marketing and Administrative Support: Designed marketing materials using Canva and provided administrative assistance, including preparing listing packets and supporting day-to-day property management operations.

• Analyze 1000+ research papers daily applying R statistical methods advanced data management techniques to develop and organize key insights • Implement web-based data processing workflows to optimize efficiency and improve research paper submission accuracy • Develop standardized data entry protocols, minimizing errors and ensuring consistency across datasets with Excel

Executed automated drone missions to collect high-resolution imagery for ecological research and AI-based tree detection, ensuring comprehensive data coverage for analysis. Trained a YOLOv8 model on 1,576 annotated Brazil nut tree images, achieving high model accuracy with mAP50-95 (M) 0.8943 and mAP50 (M) 0.9696. Processed drone imagery using OpenDroneMap to generate 2D orthomosaics, 3D models, point clouds, and digital elevation models (DEMs) and tree canopy models, for ecological analysis and AI-based tree detection. Presented AI-powered species detection at AmazonTec 2024, effectively communicating complex machine learning concepts to non-technical stakeholders.

Created and implemented link-building strategies to improve website rankings. Researched and reached out to relevant websites for backlink opportunities. Collaborated with content teams to produce high-quality, shareable content. Analyzed competitor backlinks to identify new opportunities. Monitored link-building performance using tools like Ahrefs.

I specialized in establishing connections with B2B clients seeking SBA loans, focusing on providing tailored support throughout the loan application process. My efforts were concentrated primarily within the US Eastern Time Zone (ET) and the New York City area, ensuring a high level of responsiveness to the region's business dynamics. I managed high-volume cold calls during US business hours, engaging potential clients to identify their specific needs and successfully persuading them to pursue SBA loans through our company. My ability to build rapport and understand client requirements played a key role in generating interest and driving applications. Leveraging Salesforce CRM, I efficiently managed client relationships, tracked leads, and maintained oversight of the sales pipeline, ensuring all interactions and processes were aligned with the fast-paced, competitive demands of the New York market. By monitoring key metrics and adjusting strategies in real time, I was able to maximize results while staying agile to market changes. In addition to the sales aspect, I prioritized providing exceptional customer service by addressing client inquiries, offering guidance, and simplifying the often complex loan application journey. Operating within the US ET zone allowed for consistent and timely communication, fostering trust and satisfaction among clients. Collaboration with the sales and underwriting teams was essential to streamline the client experience from the initial consultation to the final loan approval. I worked closely with these teams to resolve any potential issues quickly, ensuring that clients received seamless service that met the high expectations of the New York City business environment.

As an Auditor, used relevant software when performing such duties as quality assurance. Understanding the levels of potential risks and how to address each risk. Prepared reports by collecting, analyzing and summarizing operating information. Contributed to team effort by accomplishing related results as needed

Create, archive, and maintain important records and documents. Manage and distribute emails and messages. Coordinate schedules, meetings, and events. Prepare reports, presentations, and manage databases.

Create, archive, and maintain important records and documents. Manage and distribute emails and messages. Coordinate schedules, meetings, and events. Prepare reports, presentations, and manage databases.

Developed PowerBI dashboards to visualize and track clinical study progress to improve data-driven decision making. Worked closely with cross functional teams and international clients to gather requirements and ensure dashboard accuracy for data-driven decision making. Managed and cleaned large clinical datasets, ensuring data accuracy for statistical analysis.

Drives category growth by leading overall creation of strategy, implementation, and execution across all business units (Marketplace, Mall and Cross Border). Strategically optimize category resources and budget to align with business goals while also leveraging cross-functional support from other teams to drive category success. Strengthens key account relationships by crafting strategies to optimize pricing, assortment, and traffic investment and guiding the execution of team leads and their account managers to drive growth.

Developed an optimization algorithm to maximize battery storage profitability. Utilized Time Lag Feedforward Network and Variational Autoencoder prediction model to improve accuracy.

Conducted time studies, value stream mapping, and data analysis (Excel, SAP, Power BI, Agile PLM) to improve process efficiency and support decision making. Analyzed process efficiencies, proposed Corrective and Preventive Action (CAPA) solutions using SolidWorks, and presented findings in meetings using clear, data-driven formats. Led a total of 30-hour Lean Six Sigma/5S training for 160 employees.

Delivered excellent and delightful customer service through inbound or outbound calls. Managed and maintained accurate schedules for clients and caregivers to ensure efficiency. Communicated and collaborated with teams to optimize scheduling processes.

Collaborate with cross-functional teams to analyze and interpret data, providing actionable insights for business decisions. Cleanse, organize, and present complex data sets using advanced Excel techniques and pivot tables, ensuring accuracy and clarity in reporting. Perform competitive analysis by researching databases, monitoring pricing strategies, and evaluating product offerings of key competitors such as Amazon. Conduct web scraping and product/pricing analysis to track market trends, competitor strategies, and identify areas for improvement. Discuss data trends and collaborate with stakeholders to make data-driven decisions for optimizing online merchandising strategies. Lead ongoing project to analyze product assortment and pricing against major competitor Amazon, ensuring continuous improvement in competitive positioning. Showcase opportunities for improvement in current data tools and software, contributing to the enhancement of internal processes and systems.

Designed and optimized ETL workflows using AWS Glue & Redshift, reducing data processing time by 30% and enhancing analytics capabilities. Built and managed high-volume data pipelines across cloud platforms, improving data ingestion efficiency by 40%. Automated data transformation processes, reducing manual intervention by 50% and improving system reliability. Engineered a robust data processing framework using Hadoop and MapReduce, improving big data operations efficiency by 45%. Implemented complex ETL processes using SSIS and AWS Glue, enabling seamless data integration and reducing load times by 35%. Developed custom machine learning models using TensorFlow and Scikit-learn to forecast consumer behavior, increasing accuracy by 30%. Crafted and maintained scalable and secure data pipelines in AWS, incorporating EC2 and S3 to enhance data storage and retrieval processes. Utilized Python, R, and SQL within Jupyter Notebook and PyCharm to perform data analysis and predictive analytics, improving decision-making insights by 25%. Spearheaded migrating legacy systems to Snowflake on Azure, optimizing data storage and access, which led to a 20% reduction in operational costs. Led cross-functional teams adopting CI/CD practices using Jenkins and CircleCI, improving deployment cycles and system reliability. Developed interactive dashboards in Power BI, improving KPI tracking & business reporting for executives. Conducted predictive analytics and statistical modeling, identifying trends that optimized marketing ROI by 20%. Optimized SQL queries & indexing, reducing query execution time by 25% and improving data retrieval speeds. Led data governance initiatives, ensuring compliance with GDPR, SOC 2, and internal security policies.

Delivering Tier 2 (T2) support to frontline agents by assisting with the escalation of complex cases, creating JIRA tickets for issue tracking, and facilitating the transfer of cases to the appropriate teams. This support is provided across both Business Process Outsourcing (BPO) and in-house environments, ensuring seamless case management and resolution. Actively collaborating with cross-functional teams and departments to bridge communication gaps and drive effective problem-solving. This coordination helps ensure that issues are addressed quickly and efficiently.

Coordinated and published strategic content on social media (Facebook, Instagram, X, TikTok, YouTube, and LinkedIn) with more than 1,400 posts in 9 months, including Facebook (443), Instagram (421), Twitter (344), TikTok (133), and YouTube (80), achieving a consistent digital presence aligned with institutional objectives. Prepared and analyzed Key Performance Indicator reports, identifying opportunities for improvement in reach, engagement, and audience growth. As a result, the cumulative reach exceeded 1,000,000 people, highlighting Facebook with +530,000, TikTok with +467,000, and Instagram with +45,000. Additionally, significant follower growth was achieved on key networks: +181% on TikTok, +36% on Instagram, and +20% on YouTube. Managed the production of audiovisual content, designing more than 150 graphic pieces for social media, ensuring a consistent and high-quality visual execution across all platforms, aligned with the institutional communications and branding strategy. Developed and updated databases and tracking dashboards for the scheduling and performance of social media posts. Provided institutional and audiovisual coverage for 14 key events, producing high-impact material for digital dissemination and institutional archives. Provided logistical support and assistance with institutional activities, managing materials and ensuring a professional and organized image for each presentation.

- Conducting Outbound Messages and Follow Ups on clients using CRM Tools

Provided expert support to agents, trainers, and coaches, ensuring accuracy in operations, also helped optimize workflow, quality assurance, and policy adherence. Reviewed and resolved advanced insurance-related issues with high service standards.

Developed LinkedIn-based B2B marketing strategies, including email and content campaigns tailored to cloud and ERP solutions. Led a team of 3 in inbound and outbound outreach. Generated leads using LinkedIn Sales Navigator and successfully converted them into prospects. Managed sales pipeline.

Designed social media content to align with company goals and branding. Managed email campaigns, including newsletters and performance analysis. Planned and executed events through targeted email outreach.

Respond to homeowners' inquiries and requests promptly and accurately via phone call and email. Address concerns related to maintenance, billing, lease agreements, and other property-related matters. Serve as the first point of contact for emergencies and escalate as needed. Guide tenants in using online portals for payments, service requests, and lease documentation. Identify patterns and suggest process improvements to enhance the customer experience.

Executive Support: Manage busy calendar schedules, coordinate meetings, and handle communication on behalf of the executive. Administrative Tasks: Execute diverse administrative tasks, including travel arrangements, database management, basic bookkeeping, report preparation, and project management support. Research and Analysis: Conduct in-depth research, providing valuable insights and information to aid decision-making.

Managing leads (Increase qualification of leads), Managing Team

Managed customer inquiries and ensured satisfaction. Assisted with dispatching tickets and scheduling.

Provided friendly and engaging customer service, contributing to positive guest experiences. Adapted quickly to a fast-paced, high-pressure environment, handling multiple tasks effectively. Collaborated with team members to improve workflow, reducing wait times and enhancing overall service quality.

Led the sales team and operations for the company, achieving over 2 crore in annual revenue through effective strategy execution. Designed and implemented GTM strategies to enhance market penetration and drive higher lead conversion rates. Trained and mentored the sales team, resulting in a 15% improvement in overall performance. Strengthened client relationships to secure repeat business, upsell opportunities, and long-term partnerships. Conducted in-depth market research to identify new business opportunities and optimize product positioning.

Assisted the chairperson and rapporteur during committee sessions.

Conduct cold calls to CEOs and Vice Presidents of companies across the USA to introduce and promote our software. Research and identify potential leads within target industries and markets. Qualify leads by assessing their needs, budget, and decision-making processes. Track and report on sales activities, lead status, and outcomes using our software. Handle objections and rejections professionally, turning challenges into opportunities. Meet or exceed monthly, quarterly, and annual sales targets and KPIs. Build and maintain a robust pipeline of qualified leads through continuous follow-ups and relationship management. Use email and LinkedIn outreach strategies to engage potential clients and nurture relationships. Schedule and conduct product demos, ensuring a comprehensive presentation of our offerings. Maintain accurate and up-to-date records of all sales activities and client interactions. Continuously seek opportunities for professional growth and skill enhancement to improve sales effectiveness. Responsible for generating the revenue for company which recently increased quite high as I hold a higher position. Researching different products and visiting parents at their specific areas and generate leads for our business, which was aligned with marketing team. Generate ideas, concepts, and systems for achieving more sales of products and services. Ensure the company achieves and maintains a competitive edge. Responsible for lead generation, managing relationship, and clients meetings and getting feedback from customers. Negotiate and close business deals with clients by holding meetings with them and sometimes over call as well. Develop marketing campaigns that compliment company sales strategies. Raise awareness for company and its products. Identify requirements for new products and services and anticipate a possible and potential system that will lead the market. Respond to the needs of customers and manage sales processes. Meet and exceed targets that have to do with revenue activities, customer acquisition, profit margin, and general growth of the company. Ensure quality processes and standards in order to take advantage of opportunities as they come, and to acquire new customers. Maintain the CRM database of the company using Leadsquared. Develop effective working relationships with clients.

Actively collaborated with both business and technical teams to analyze client challenges and translate user requirements into concrete solutions, including the development of analytical tools, operational process optimization, and financial system troubleshooting. Served as a liaison between business users and technical teams, ensuring that user needs are clearly understood and effectively communicated to implement practical solutions. Managed and resolved service incidents and service requests, ensuring that issues are addressed promptly and in line with service level agreements (SLAs). Built strong relationships with clients by gaining a deep understanding of their business processes and offering tailored solutions that align with their objectives. Supported the implementation of financial tools and system enhancements, ensuring that all tasks were completed on time, met high-quality standards, and adhered to established SLAs.

Lead Generation: Proactively identified and qualified leads through cold calling, email campaigns, and social selling. Customer Engagement: Engaged with prospects to understand needs and communicate Convin's value propositions effectively. Sales Pipeline Management: Managed leads and CRM data to ensure timely follow-up and support for sales teams. Market Research: Conducted industry research to refine sales strategies and support campaign effectiveness. Team Collaboration: Aligned with marketing and product teams to optimize lead generation efforts and support sales goals.

Delivered exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction, consistently meeting performance targets. Developed strong communication and problem-solving skills by managing high-volume customer interactions and providing timely solutions to complex issues.

Manage all logistics for the Customer Education Center, coordinating training and educational events for doctors. Serve as the main point of contact for event scheduling, catering, AV, and vendor coordination. Oversee event budgets, manage invoicing, and ensure alignment with financial objectives. Collaborate with cross-functional teams to ensure smooth execution of events, enhancing the customer experience. Ensure that each event meets the center's high standards for professional education and client satisfaction.

As an e-commerce coordinator for Excellence Group I worked directly with the e-commerce & revenue Director in the direct responsibility of the OTA segment revenues for all of Excellence properties, also creating and monitoring 'online' strategies in coordination with the sales director, following strategies, guidelines and policies; coordinating, integrating and leading the development and maintenance of the company's e-commerce strategies towards rooms sales. I manage a budget for digital marketing campaigns within my channel and analysis of metrics for decision making. I was responsible for the management of e-commerce web sites and online marketing initiatives.

PCB and real-time Firmware development for hair care equipment. Real-time Firmware development for electronic testing devices. Python development for Linux environment testing devices, drivers, databases, and Grafana visualization. Chief electronics lab overseer, training and supervising of lab personnel in procedures and lab equipment. Development of new suppliers both national and international.

Worked under Marketing Analytics Manager and in partnership with finance department to support corporate management of dental implant centers.

Used SQL to extract and analyze sales, sales quantity, and gross profit data for marketing teams; performed in-depth analysis on marketing A/B testing data; developed and maintained dashboards in Power BI for tracking key performance indicators (KPIs); utilized Excel for advanced data cleaning, trend analysis, and ad-hoc reporting; collaborated with marketing teams to refine campaign strategies based on data insights.

Assisted in training and guiding over 140 new hires across multiple waves. Worked closely with trainers and coaches to enhance team efficiency. Supported frontline agents by sharing best practices and handling complex cases.

Led requirements gathering and GAP analysis across multiple business units, identifying inefficiencies and recommending process improvements that resulted in a 20% increase in operational efficiency. Utilized Google Analytics and Power BI to create interactive dashboards and reports, providing senior leadership with actionable insights and improving decision-making speed by 18%. Documented complex business requirements using BRD and FRD, ensuring alignment with business goals and efficient project delivery. Created business models with Microsoft Visio and BPMN to visualize workflows, improving stakeholder alignment and understanding. Led the integration of agile methodologies (Scrum, Kanban) for project management, reducing delivery timelines by 22% and improving collaboration across cross-functional teams. Conducted feasibility studies and cost-benefit analysis, prioritizing high-impact projects that boosted revenue by 12%. Performed data analysis and predictive modeling using Python and R, forecasting key trends that informed strategic business decisions and improved forecast accuracy by 20%.

Developed the strategy with sales team which helped increasing sales by 4% in 30 days. Negotiation of battery pack @13% less leads to saving of $75000 quarterly.

Assisted in the installation, maintenance, and repair of heating, ventilation, and air conditioning systems.

Monitoring threats, analyzing network traffic, systems and applications for signs of suspicious activity, vulnerabilities or potential security breaches. Conducting triage, analyzing initial impact and performing proper escalation steps. Documenting findings and recommending corrective actions.

- Led a team of representatives, provided coaching and guidance on handling complex customer concerns. - Developed and maintained SOPs, conducted trainings, and led weekly issue-resolution meetings. - Managed KPI reports, order processing improvements, and overall team performance.

Process invoices, receipts, and financial transactions into accounting software. Track and categorize expenses, prepare expense reports, and reconcile credit card statements. Match bank statements to accounting records and identify discrepancies. Assist in preparation of financial statements such as income statements, balance sheets, and cash flow statements.

Account management for Airbnb, Booking.com, VRBO, and Comfyworkers. Manage calendars, bookings, and messages for Guesty and Uplisting; coordinate with management, housekeeping, and maintenance to resolve issues for guests and landlords.

Led the organizing committee in planning and executing the first Benilde Model ASEAN Meeting, a simulation of ASEAN diplomatic proceedings.

Helped the department in creating marketing materials and represented the department in various events of government and private sectors.

Accurately inputted and managed data, created and refined written content, and ensured quality and efficiency while meeting project deadlines.

Supported on sales and purchase operations, monitored inventory, prepared Purchase Orders (POs) and sales reports, handled documentation, and collaborated with internal teams ensuring smooth workflow.

Working with Annuity policyholders and financial institutions in managing accounts. Assisting clients with various account related tasks, including updating personal information, beneficiary designation, and contact details. Processing policy withdrawals and surrenders. Guiding beneficiaries and the bereaved on the process of filing for claim.

Responsible for answering complaints, product inquiries, refunds, and replacements through email.

Worked for The AIM Group as our client, My role is a Customer Service Representative. My line of work is assisting our interested learners in selecting the course that piqued their interest, I mostly do outbound calls and update learners if they're still interested with the course they selected, I make sure that all conversation are documented and kept secured and properly stored and labeled.

Utilizing new proof of concept open-source data pipeline in Mace for transforming and integrating data like an Airflow. Added support for Jupyter Labs libraries while continuously updating queries and scripts. Engaged in handling pipelines in a virtual environment. Orchestrate established pipelines through Apache Airflow while applying and updating new scripts of transformation. Maintained dashboards and visualizations tools (Tableau & Power BI) to provide clear understanding for business team. Engaged with troubleshooting Map Reduce work utilizing MR Unit. Utilized AWS tools that were being involved in specific pipelines that were given (Redshift, S3, Glue, EC2, Athena). Broadly utilized Hive/HQL to query information in Hive Tables and stacked information into Hive. Created data pipeline utilizing Flume, Sqoop, Spark and MapReduce to ingest information into HDFS for examination. Incorporated Apache Storm with Kafka to perform web examination. Assisted with pipeline involving using Apache NiFi as an orchestration tool on tracking financial data. Transferred click stream information from Kafka to HDFS, Hbase and Hive by incorporating with Storm. Planned Hive external tables utilizing shared meta-store with dynamic partitioning and buckets. Dealt with moving programs into Spark changes utilizing Spark and Scala. Planned and implemented ETL process utilizing Talend to load data. Gathered and analyzed daily reports on information coming from various pipelines. Worked and assisted with datasets to give analytical insights and decision-making strategies. Effectuated constant streaming of information with Apache Kafka. Utilized OOZIE for group preparing and scheduling workflows dynamically. Populated HDFS and Cassandra with enormous measures of information utilizing Apache Kafka.

Answer inbound calls and help customers navigate websites or fulfill their needs. Implement problem-solving skills to quickly satisfy concerns in different situations. Communicated efficiently with supervisors and managers in-office and remotely to ensure information is accurate and up to date. Reached out to supervisors regularly to contact the developing team when encountering site issues and errors. Conduct outbound calls to collect or relay information as well as follow-ups.

Negotiated payment plans with customers, preventing accounts from escalating to collections, achieving a 25% reduction in delinquent accounts within three months. Monitored customer accounts for payment delinquency, initiating effective collection strategies that improved overall recovery rates by 20%. Delivered exceptional customer service on collection calls, maintaining a 95% positive feedback score from clients. Leveraged Five9 and Homebase systems to manage accounts and track customer interactions, ensuring 100% data accuracy.

Handled fraud-related client inquiries in English and French. Resolved fraud cases and provided account security support. Assisted with unauthorized transaction disputes and prevention. Escalated complex issues for timely resolution.

Development and management of the marketing department. Creation of SOP's and KPI’s. Planning and implementation of digital marketing campaigns, including paid media and influencer. Acquired 10,000 new users and reduced churn by 20%.

Responded promptly and professionally to customer inquiries via phone, email, and chat, ensuring accurate and helpful support. Resolved customer issues and complaints effectively while maintaining a high level of service and empathy. Provided detailed information regarding travel policies, services, and products while ensuring customer understanding and satisfaction. Processed booking changes, cancellations, refunds, and loyalty program enrollments with precision and efficiency. Maintained accurate customer records and tracked support cases using CRM platforms including Salesforce, HubSpot, and Zendesk. Collaborated with internal teams to resolve complex concerns, escalating when necessary to ensure timely solutions. Collected customer feedback and reported trends to contribute to service and process improvements.

Consistently maintained 95% customer service satisfaction ratings through quality control. By adapting communication style to each customer, improved average talk time by 10%. Resolved concerns with service to help with retention and drive sales.

Answer inbound calls from Healthcare providers, Validate patients account and provide necessary eligibility, benefits and claims information, Do minor outbound calls, Send email to correspondence, Fax necessary documents, Response to processors regarding claim adjustments and appeals via email or chat, Check work list for any pending tasks

Built interactive Power BI and Tableau dashboards and reports, integrating data from multiple sources, including SQL databases, Excel, and online services, to provide insights for key stakeholders. Leveraged Power Query Editor for extensive data cleaning, transformation, and preparation, ensuring data integrity across systems. Proficient in C# with experience in developing scalable applications, implementing object-oriented programming principles, and optimizing code for performance. Developed complex data models and created calculated columns and measures using DAX for advanced reporting and analysis in Power BI and Tableau. Designed and deployed high-performing Power BI and Tableau dashboards with diverse visualizations, tailored to meet business needs. Utilized Tableau’s features such as calculated fields, LOD (Level of Detail) expressions, and dynamic parameters to deliver highly interactive and insightful reports. Worked with Tableau Server to publish and share dashboards securely, enabling easy access and collaboration across teams. Created custom visualizations in Tableau using advanced features, ensuring alignment with business requirements and enhancing data storytelling. Automated report refreshes and managed data sources using Power BI Gateway for seamless updates to Power BI reports. Collaborated with teams to translate business requirements into technical solutions, enhancing overall data reporting efficiency. Optimized Power BI and Tableau reports for large datasets, ensuring fast loading times and high user interactivity. Engaged in troubleshooting and resolving performance issues related to Power BI and Tableau reports, optimizing large datasets for faster load times. Expertise in database support using different T-SQL Statements assigned by Client. Experience in Solving Ticket created by client via calls, emails and JIRA, Azure DevOps. Designed and implemented scalable ETL pipelines to handle large-scale data processing, improving efficiency and ensuring seamless integration across multiple business-critical systems.

Legacy Brazilian chocolate brand with over 50 years in the market and a growing national e-commerce operation.

Delivered excellent and delightful customer service through email and live chat support for multiple brands. Represented the brand and its values through email and chat responses. Ensured that all customer interactions and tasks were updated in an accurate and timely manner as required.

Calim is a digital accounting firm, providing technology-driven financial services for businesses. Designed, developed, and maintained scalable web applications using Java, JavaScript, Angular, PostgreSQL, and Python. Automated software testing using Selenium WebDriver, ensuring 95% test coverage and reduced regression errors. Collaborated with a cross-functional team in a hybrid environment using Agile methodologies. Utilized Git for version control and CI/CD pipelines for streamlined deployment. Debugged and resolved complex issues across the full stack to maintain high application uptime.

Responded to customer requests for insurance renewal queries. Upsold insurance products to customers by recommending relevant coverage upgrades and add-ons. Answered constant flow of customer calls with minimal wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and concerns. Answered customer inbound calls promptly to avoid on-hold times.

Campaigns: InterContinental Hotel Group (IHG) and Dyson United Kingdom

Led the launch of 5 financial products (vaults, pockets, black, refinancing, and savings accounts), contributing to the company's growth in the fintech sector. Advised corporate clients on managing their financial portfolio, driving direct sales, and optimizing customer service. Coordinated internal communication to ensure the successful launch of products, achieving key commercial goals.

Transitioned from Gromor to LiquiLoan and Kinara, ensuring seamless integration and minimizing customer disruption. Onboarded 50+ merchants to the Line of Credit product, contributing INR 1.25 crore in revenue. Achieved a 95% customer retention rate during the migration process through proactive communication and support. Developed and executed comprehensive lead generation strategies, resulting in an increase in qualified leads.

Learning tools used for email marketing. Prospecting through apollo. Used Hubspot CRM for sending bulk emails. Using LinkedIn sales navigator for researching clients and prospects information and lead generation. Used Hubspot CRM to maintain leads data. Used chatGPT to enrich email content. Used Mysales dilar for sending VMs and text messages. Managing, creating and posting on social media. Wearing multiple hats if required including HR and admin work. Managing conference leads. Scheduling calls and managing CEOs calander.

Managed client email correspondence and scheduling. Handled photo manipulation and graphic design tasks. Assisted in lead generation and other administrative VA tasks.

Handled Google Ads account wherein we’re calling advertisers to help them utilize the Google Ads they have for a free of charge

Handled sales process for all the facets of the audio production vertical in the Gulf region along with other countries. Pitching potential clients, negotiating contracts, or providing post-sales support. Building strong customer relationships, driving business development initiatives, and ensure compliance with regulations. Collaborating with cross-functional teams, optimize product offerings and resource allocation.

Trading in various financial markets as an independent trader. Conducted market research and trend analysis to develop profitable trading strategies. Managed portfolio risk while executing trades across various financial instruments.

Promoted product features and benefits, managed customer inquiries, utilized CRM tools to track customer preferences, and assisted in launching new product lines and promotional campaigns.

Gained hands-on experience in supply chain management, including coordinating shipments, analyzing warehouse operations, and shadowing professionals in various departments.

Channel Sales Manager to Manage Insurance Agent And Given Sales Target.

Consistently surpassed sales goals by building strong client relationships. Identified new opportunities, contributing to overall revenue growth. Executed sales strategies that enhanced product visibility and sales.

- Manage Social Media Buying and Postings - Manage Customers Messages and Inquiries

Successfully managed relationships with B2B clients and generated leads through effective cold calling and outreach. Enhanced client engagement and satisfaction by addressing inquiries and resolving issues promptly. Contributed to the development of lead generation strategies, resulting in a 20% increase in lead conversion rates.

Provide assistance to clients, visitors and team members. Receive deliveries and billings from suppliers and forward to designated departments. Answer call inquiries from potential clients. Calendar management. Assist with travel arrangements for the Executive & Team Members (flights, accommodation, & transfers). Adhoc tasks for the Executive and as the Front Office Associate.

Maintained the equipments to its optimal such as excavators and crushers.

Provided comprehensive virtual assistant service to an Upwork client, specializing in real estate property listings, email marketing, lead generation, Facebook Marketplace management, calendar management, social media brand outreach, and basic Photoshop and video editing.

Designed the sprinkler washer using SolidWorks to be used in washing the sand and gravel to be exported.

Managed escalated customer inquiries and complaints through tickets and live chat, ensuring timely resolutions and high customer satisfaction, while providing guidance to Tier 1 agents and collaborating with other departments to resolve complex issues. Conducted detailed research into customer concerns, implemented preventive measures, and worked with cross-functional teams to address recurring issues and enhance the customer experience. Oversaw team coordination, maintained trackers for SOPs, attendance, and training sessions, and supported new hires with onboarding and ongoing training. As a Tier 1 Live Chat Agent, provided frontline support by addressing inquiries about package tracking, delivery issues, and product information, while processing returns, refunds, and maintaining accurate customer records.

Optimized CRM workflows in various CRM solutions like Zendesk, Genesys, Shopify, Salesforce and Talkdesk, automating customer support processes and improving response times by 40%. Led AI-driven enhancements in customer interactions, providing proactive communication and notifications to their customers and integrating chatbot automation that reduced manual workload by 35%. Managed cross-functional collaboration to align omni channel architecture with strategic objectives, increasing operational efficiency by 25%. Delivered advanced technical support and resolved complex content-related issues using different solutions best for the client/business needs, achieving and sustaining a 95% customer satisfaction rating.

Track and analyze a patient’s journey through the healthcare system, from diagnosis to treatment, and identify pain points. Managed a cross-functional team to track and map patient journeys through various healthcare touchpoints, integrating data from EHRs, patient surveys, and clinical notes to create a comprehensive view of patient experiences. Engineered an end-to-end data pipeline using Apache Airflow and Python to automate the extraction, transformation, and loading (ETL) of patient journey data, streamlining the integration of diverse datasets and increasing processing efficiency by 35%. Cleaned and transformed over 5 million patient records using SQL, pandas, and NumPy, ensuring data consistency across various sources (hospital visits, treatments, prescriptions) and reducing data discrepancies by 20%, which improved the accuracy of journey analysis. Developed interactive Tableau dashboards to visualize key stages in the patient journey (e.g., diagnosis, treatment, follow-up), highlighting bottlenecks, delays, and patient dissatisfaction, which empowered senior leadership to target improvements in care delivery. Built predictive models (e.g., Random Forest, XGBoost) to identify high-risk patients likely to experience delays in treatment or poor outcomes based on historical journey data, improving early intervention strategies by 18%. Collaborated with healthcare providers to analyze key pain points such as long wait times, gaps in communication, and delays in diagnosis, resulting in actionable insights that informed operational adjustments and reduced patient wait times by 15%. Conducted exploratory data analysis (EDA) on patient demographics, disease progression, and treatment adherence to uncover factors influencing the overall patient experience, leading to a more personalized care approach and improving patient satisfaction by 12%. Streamlined the patient feedback loop by integrating survey data into the mapping process, enabling real-time adjustments to patient care strategies and leading to a 10% increase in patient retention rates.

When assigned projects, have to be involved in the entire software development lifecycle, including designing, coding, testing, debugging, and documenting software programs and applications. Collaborated within Agile development teams, contributing to sprint planning, code reviews, and enhancing software efficiency by optimizing existing systems.

Handled high volumes of inbound customer calls, provided accurate information, resolved concerns, and ensured a positive customer experience. Conducted outbound calls to follow up with clients, confirm appointments, and ensure service satisfaction. Responded to customer inquiries via email, troubleshooted customer concerns, and maintained detailed records of customer interactions. Efficiently managed and assisted customers via chat or SMS, addressing inquiries, resolving service issues, and ensuring satisfaction.

Explored the relationship between medicinal herbs and stress/anxiety as a volunteer for the Medicinal Herbs and Food project, collaborating with project members to conduct comprehensive research and analysis. Facilitated informed decision-making regarding herbal remedies by developing data visuals that integrated quantitative dose information with behavioral analysis. Restructured an ebook on lemon balm's effects based on clinical trials to enhance user understanding and accessibility of data-driven insights by utilizing data management techniques and data visualization tools for clear presentation of findings. Achieved a higher level of data reliability for the Medicinal Herbs and Food project by implementing Python-driven data cleaning techniques, leading to more accurate conclusions regarding the impact of herbs on stress and anxiety. Improved understanding of the effects of herbs on stress and anxiety by creating data visualizations using PowerBI, illustrating the impact of different herbs and doses on individuals' stress levels. Synthesized clinical trial findings into a comprehensive resource by compiling and analyzing statistics to provide a well-rounded exploration of lemon balm's benefits in alleviating stress and anxiety.

Supported the business management team and contributed to strategic planning initiatives. Analyzed data to inform business decisions and ensured that customer satisfaction remained a top priority. Worked towards achieving the revenue targets and training the team. Utilized data analysis to identify trends and develop effective business strategies. Maintained strong communication with clients to ensure their needs were met promptly. Assisted in training and mentoring junior team members to enhance their skills and performance.

Managed team of web developer Instructors and coached them on teaching abilities. Created processes for feedback, and performance reviews for contract instructors to help us retain high performers and increase quality of instruction for the product. Created a process to streamline communication with students who fell behind in the program to improve time management for instructors. Worked with the learning designer to help create materials for instructors as well as adding a more pedagogical approach to the curriculum. Revised and improved interview process for instructors, onboarding, and student surveys to improve teaching practices. Worked with the People & Culture Manager for recruitment of contract and full-time employees during hiring cycles. Oversaw class activity and operations to ensure everything ran smoothly in all courses. Conducted crisis management and student support when problems arose and created solutions for customer satisfaction for product delivery.

Casino Dealer

Analyzed customer interactions and support tickets to identify trends and areas for improvement. Delivered actionable recommendations to enhance content and process quality.

As a Renewal Sales Manager, I have been instrumental in optimizing the customer subscription renewal process, implementing efficient workflows that enhance the renewal experience, drive higher client retention rates, and contribute to a significant increase in Annual Contract Value (ACV). Serving as the primary point of contact for Mid-Market and SMB segments, I ensure seamless communication, proactive engagement, and a superior customer experience throughout the renewal cycle. By strengthening client relationships, identifying upsell opportunities, and mitigating churn risks through strategic touchpoints, I play a key role in driving business growth and maximizing customer lifetime value.