• Serve as the primary point of contact for stakeholders. • Communicate project status, updates, and risks to stakeholders. • Manage stakeholder expectations and ensure alignment with project goals. • Assign tasks and responsibilities to team members. • Conduct regular team meetings to track progress and address issues. • Define and implement quality assurance processes and standards.

• Led Salesforce Sales and Experience Cloud implementation for a gaming industry client, streamlining data migration and organization- wide process transformation. • Implemented Salesforce Sales Cloud and enhanced business processes, optimizing their CRM system and data management. • Configured Salesforce platform, creating new users, validation rules, flows, Omniscripts, and contributing to data migration. • Crafted clear and concise user stories to meet business and end-user needs. • Supported design, configuration, and deployment of standard and custom • Salesforce features, including reports and dashboards. • Collaborated with clients to translate technical, business, and user requirements into actionable technical specifications.

• Led cross-functional teams to deliver exceptional service and support to key clients, addressing their unique needs and challenges. • Conducted in-depth client assessments to understand their businesses, objectives, and pain points, enabling the customization of solutions. • Collaborated with internal stakeholders to ensure seamless implementation of solutions, overseeing project management from start to finish.

• Directed factory operations, optimizing production, quality control, and supply chain efficiency. • Oversaw plant maintenance and infrastructure upgrades.

• Efficiently managed the sales order process, ensuring timely order entry, processing, and fulfillment. • Collaborated with sales teams to understand customer requirements, resolve order issues, and enhance the order experience. • Implemented and maintained effective order tracking systems to monitor order status and delivery schedules. • Resolved complex order discrepancies and worked with cross-functional teams to ensure prompt issue resolution.