Simera Professional Key (SPK)

Edwin L

Costa Rica

SDR Manager

$ 2,800/month

10+ yrs exp

Motivated sales leader, specialist, and customer success expert with 19 years of experience driving revenue growth, client retention, and team coaching. Skilled in strategic sales execution, client engagement, and problem-solving, with a strong focus on leveraging JOLT Sales Techniques to overcome indecision and close more deals. Known for building trust and rapport in Microsoft Teams meetings. Proficient in CRM platforms (Salesforce, HubSpot), AI driven, cloud powered sales workflows, and data …

Skills

  • Account Management
  • Customer Satisfaction
  • IT Management
  • Sales
  • Sales Process
  • Talent Management
  • Team Management
  • Time Management
  • ATS Management
  • Key Account Management
  • Sales Specialist
  • Strategy Development
  • Attention to Detail
  • Bid Management
  • Account Manager
  • Office Management
  • Customer Service Excellence
  • Document Management
  • Attention to details
  • Client Management
  • Time Management
  • Time managment
  • Customer service experience
  • sales Strategy Development
  • Attention to Detail
  • Customer Service Excellence:
  • Effective Time Management
  • Attention to Detail & Accuracy
  • IT support specialist
  • Customer Service Excellence

Edwin L

Costa Rica

SDR Manager

$ 2,800 /month

10+ yrs exp

Motivated sales leader, specialist, and customer success expert with 19 years of experience driving revenue growth, client retention, and team coaching. Skilled in strategic sales execution, client engagement, and problem-solving, with a strong focus on leveraging JOLT Sales Techniques to overcome indecision and close more deals. Known for building trust and rapport in Microsoft Teams meetings. Proficient in CRM platforms (Salesforce, HubSpot), AI driven, cloud powered sales workflows, and data …

Skills

  • Account Management
  • Customer Satisfaction
  • IT Management
  • Sales
  • Sales Process
  • Talent Management
  • Team Management
  • Time Management
  • ATS Management
  • Key Account Management
  • Sales Specialist
  • Strategy Development
  • Attention to Detail
  • Bid Management
  • Account Manager
  • Office Management
  • Customer Service Excellence
  • Document Management
  • Attention to details
  • Client Management
  • Time Management
  • Time managment
  • Customer service experience
  • sales Strategy Development
  • Attention to Detail
  • Customer Service Excellence:
  • Effective Time Management
  • Attention to Detail & Accuracy
  • IT support specialist
  • Customer Service Excellence

SDR Manager

Veeam
February 2025 - July 2025

Proven SDR leader driving high performing, resilient teams that consistently smash targets through motivation and proactive leadership. Passionate team player who inspires excellence and fosters a culture of accountability, growth, and collaboration. Expert advocate of multi channel outreach: while email and chat campaigns build pipeline, I emphasize the power of timely, organic phone calls to secure more qualified leads and close deals faster. Ensure clear and effective communication with decision-makers and key stakeholders to align objectives and drive successful outcomes. Punctual and detail oriented communicator, collaborating seamlessly with ISRs, Sales Managers, and cross-functional teams to align strategy and accelerate revenue growth. Deliver tailored coaching and strategic feedback, empowering team members to sharpen skills, boost confidence, and exceed sales goals with enthusiasm and focus.

Livestock Equipment, Supplies & Sales

Farm & Agriculture Development
December 2018 - present

Achievements: Making the family Farm most profitable with Database Innovation, updated farming technologies.

Sales Specialist

Livestock Equipment, Supplies & Sales, Farm & Agriculture Development
December 2018 - November 2024

Optimized farm profitability through strategic planning, operational improvements, and financial data management. Implemented innovative farming technologies to boost revenue and modernize operations in livestock supplies, and sales. Self motivated and accountable, contributing to the farm's sustained growth through data driven decisions and continuous improvement.

Sales Coaching Specialist

Avast Antivirus Software
January 2015 - October 2018

Achievements: Constantly Maximize Sales Rep performance & Empower reps to positively, effectively achieving teams goals.

Sales Coaching Specialist

First Base S.A (AVAST Software)
January 2015 - October 2018

I was tasked to develop sales skill such as rapport to overcome any objection with deep closing techniques. Continuously maximize sales rep performance and empower IT reps to effectively achieve team goals.

Mortgage Account Executive

Bank Of America
January 2012 - June 2015

Improved customer satisfaction rates through proactive problem solving and efficient complaint resolution. Managed outbound and inbound sales via phone, email, and chat; handled client negotiations and collaborated with real estate agents or sellers to successfully close mortgage deals. This involves managing loan terms, conditions and agreements, handling objections with the best rebuttals, ensuring a smooth loan approval. Top Closer! Identifying the best and suitable Mortgage options for each customer, Achieving monthly goals and Exceeding personal and team yearly revenues. Identified opportunities to cross-sell and upsell loan products to customers.

Sales Specialist

Startek
July 2009 - November 2014

Achievements: Top Seller, Owns the Vonage Worldwide Sales Record with 331 sales in a month.

Sales Specialist

Startek
July 2009 - November 2014

Led outbound and inbound sales via phone, and chat, driving new business growth and maximizing client retention through strategic upselling and cross selling. Implemented personalized multichannel outreach campaigns, increasing engagement and conversion rates. I was tasked with converting the majority of the qualified business and customers, improving communication to inspire results, and being fast while still maintaining high standards of success. Top Seller, Owns the Vonage Worldwide Sales Record sales in a single month and quarter. Increased sales revenue by developing and implementing strategic sales plans.

Butler Service

Norwegian Cruise Line
January 2004 - December 2008

Achievements: Constantly recognized by customers and supervisors for providing outstanding service, with the achievements of monthly sales goals.

Butler Service

Norwegian Cruise Line
January 2004 - December 2008

Managed food and beverage delivery and guest activities for VIP clients, handling inbound requests and coordinating with chefs, bar staff, and concierges to ensure an exceptional cruise experience with strong attention to detail. Consistently recognized by customers and supervisors for outstanding service and for exceeding weekly and monthly sales targets.

Sales Agent Representative

Millenium Sports Book
January 2002 - January 2004

Achievements: Top Seller Agent, Monthly personal and team goals enrollment.

Sales Agent Representative

Millenium Sports Book
January 2002 - January 2004

Successfully executed outbound sales strategies via phone, email, and live chat to generate qualified leads and convert them into long term customers. I was tasked to acquire new Customers, Exploring Client Onboarding Strategies and CRM tools to keep customers engaged and returning. Top seller, achieving Monthly personal and team goals enrollment revenues. Increased sales revenue by developing and maintaining strong client relationships.

Smart Scores

Communication
90
Role Fit
90
Adaptability
80
Problem-solving
70

Smart Skills

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