Manage client accounts for Electronic Logging Devices (ELD) and compliance with FMCSA/DOT HOS mandates. Drive sales of core products (ELDs, cameras) and promote asset gateways, environmental sensors, and fuel cards. Increased product adoption by 20% through consultative sales and tailored solutions.

Supported customers with billing, troubleshooting, and upselling mobile plans. Consistently exceeded sales targets, contributing to revenue growth.

Helping customers to understand their bills, adjusting them when valid and required. Upselling Mobile phone plans. Other tasks like payments, basic troubleshooting, general information about product and features.

Helping customers to understand their bills, adjusting them when valid and required. Upselling Mobile phone plans. Other tasks like payments, basic troubleshooting, general information about product and features.

Assisted clients with statements, disputes, and card services. Delivered accurate solutions under strict compliance standards.

Provided billing support and managed escalations as mentor/lead agent. Upsold electricity plans, achieving high conversion rates.

Helping customers to understand their statements, filing disputes when required. Activating, deactivating and requesting debit cards. Other tasks like payments, basic troubleshooting, general information about product and features.

Helping customers to understand their bills, adjusting them when valid and required. Briefly performed the role of a mentor/lead agent providing support to other representatives when needed and managing escalations. Upselling Electricity plans for new sales and renewals in the state of Texas. Other tasks like payments, setting up payment arrangements, general information about product and features.

Helping customers to understand their bills, adjusting them when valid and required. Briefly performed the role of a mentor/lead agent providing support to other representatives when needed and managing escalations. Upselling Electricity plans for new sales and renewals in the state of Texas. Other tasks like payments, setting up payment arrangements, general information about product and features.

Helping customers to understand their statements, filing disputes when required. Activating, deactivating and requesting debit cards. Other tasks like payments, basic troubleshooting, general information about product and features.

Helping customers to understand their statements, filing disputes when required. Activating, deactivating and requesting debit cards. Other tasks like payments, basic troubleshooting, general information about product and features.