Simera Professional Key (SPK)

Miguel M

Nicaragua

Technical Customer Success Specialist

$ 3,200/month

7 yrs exp

I am a dedicated professional with strong expertise in data analysis, technical support, and customer success. My experience includes utilizing tools such as Looker by Google, Oracle, and SQL Server to collect, evaluate, and manage complex datasets. I specialize in creating dashboards, optimizing workflows, and implementing AI solutions to drive efficiency. Currently, as a Technical Customer Success Specialist at Xapo Bank, I lead initiatives to enhance blockchain transaction processes, manage …

Skills

  • MySQL
  • Python
  • Ruby On Rails
  • Software As A Service ( SaaS )
  • Confluence
  • Customer Success
  • Microsoft Office 365
  • Microsoft Office Suite
  • Microsoft Teams
  • Oracle
  • Phyton
  • Slack
  • Smartsheet
  • Python/R
  • SaaS Support Specialist
  • Customer Service Specialist
  • Technical Skills
  • Python3
  • Microsoft Office

Miguel M

Nicaragua

Technical Customer Success Specialist

$ 3,200 /month

7 yrs exp

I am a dedicated professional with strong expertise in data analysis, technical support, and customer success. My experience includes utilizing tools such as Looker by Google, Oracle, and SQL Server to collect, evaluate, and manage complex datasets. I specialize in creating dashboards, optimizing workflows, and implementing AI solutions to drive efficiency. Currently, as a Technical Customer Success Specialist at Xapo Bank, I lead initiatives to enhance blockchain transaction processes, manage …

Skills

  • MySQL
  • Python
  • Ruby On Rails
  • Software As A Service ( SaaS )
  • Confluence
  • Customer Success
  • Microsoft Office 365
  • Microsoft Office Suite
  • Microsoft Teams
  • Oracle
  • Phyton
  • Slack
  • Smartsheet
  • Python/R
  • SaaS Support Specialist
  • Customer Service Specialist
  • Technical Skills
  • Python3
  • Microsoft Office

Technical Customer Success Specialist

XAPO BANK
March 2023 - present

• Arrange meetings with Stakeholders for product enhancement related to Bitcoin, USDC & USDT transactions. • Collect data from various data sources and manage databases/data systems through Spreadsheets to manage expectations on blockchain timeframe congestion. • Evaluate data and analyze results using statistical techniques to deliver high-level dashboards. • CRM administrator, configuration, implementation of new add-ons and testing new features to increase the productivity of the team. • Social media management through Sprout Social. • Onboarding & offboarding of clients. • AI implementation for CRM to improve the efficiency for 50% on chats & emails.

I.T Support

WEBHELP
February 2021 - December 2021

• Troubleshooting hardware and software issues for high tech US-based companies such as CashApp. • VPN & Firewall setup. • Deployment of computers and account management for 300+ staff members. • Familiarity Microsoft AD. • Track inventory and reports for IT equipment.

Sr. Tech Advisor

CONCENTRIX
October 2018 - December 2020

• Handling billing inquiries on subscription services and purchases with a 100+ volume of clients daily. • Documenting workflow for new hire advocates to start production. • Troubleshooting tech issues on Windows 10 PC and Xbox systems.

Smart Scores

Communication
90
Role Fit
90
Adaptability
80
Problem-solving
40

Smart Skills

beta