Led a team of 7 Sales Development Representatives (SDRs) in LATAM, achieving 90% of sales goals while driving continuous improvement in performance metrics. Implemented strategies that enhanced customer satisfaction and team performance, focused on training and individual development. Facilitated onboarding sessions that improved adoption of global payroll and hiring solutions, ensuring a seamless customer experience. Monitored customer satisfaction and sales performance metrics using Salesforce, delivering regular reports that informed strategies for customer retention and growth. Engaged directly with decision-makers across LATAM, identifying their needs and offering tailored solutions that significantly boosted customer satisfaction and long-term engagement. Developed and executed multi-channel prospecting strategies (email, cold calling, LinkedIn), which resulted in a 120% increase in qualified leads. Collaborated with internal customer success teams to ensure seamless transitions from sales to support, maintaining high levels of customer satisfaction and successful onboarding. Monitored customer metrics and leveraged insights to refine outreach strategies, leading to improved customer engagement and better alignment with their needs. Successfully worked in a fast-paced environment, adapting quickly to shifting priorities while maintaining focus on customer success and satisfaction.

Managed high-level communications with C-level executives in both English and Spanish, resulting in a 90% improvement in customer engagement and sustainable business relationships. Led a multicultural team and closely collaborated with internal departments to ensure an excellent customer experience, focused on personalized solutions and problem-solving. Implemented customer success strategies that improved key support metrics, including retention and customer satisfaction. Developed training strategies that facilitated the adoption of ERP technological solutions, increasing customer satisfaction and long-term retention.