Investigated security incidents using SIEM tools, automation, and other cybersecurity technologies. Analyzed, escalated, and assisted in remediation of critical information security incidents. Improved and challenged existing processes and procedures in a very agile and fast-moving information security environment. Processed IDS alerts and identified incidents and events in customer data. Set up and executed vulnerability scans. Performed initial analysis and investigation into alerts as they are seen. Performed initial basic malware analysis utilizing automated means (static and dynamic sandbox analysis or other available tools). Incident intake, ticket updates, and reporting of cyber events and threat intelligence. Wrote incident reports, process documentation, and interacted with customers if needed. Transcribed and implemented atomic indicators into a monitoring environment. Consumed policy documentation and determined applicability in a network. Worked with protocols at layers 2 and higher in the OSI model, to include ARP, TCP, UDP, ICMP, DNS, Telnet, SSH, HTTP, SSL, SNMP, SMTP, and other common protocols that use well-known ports.

Investigated security incidents using SIEM tools, automation, and other cybersecurity technologies. Analyzed, escalated, and assisted in remediation of critical information security incidents. Improved and challenged existing processes and procedures in a very agile and fast-moving information security environment. Processed IDS alerts and identified incidents and events in customer data. Set up and executed vulnerability scans. Performed initial analysis and investigation into alerts as they are seen. Performed initial basic malware analysis utilizing automated means (static and dynamic sandbox analysis or other available tools). Incident intake, ticket updates and reporting of cyber events and threat intelligence. Wrote incident reports, process documentation, and interacted with customers if needed. Transcribed and implemented atomic indicators into a monitoring environment. Consumed policy documentation and determined applicability in a network. Worked with protocols at layers 2 and higher in the OSI model, to include ARP, TCP, UDP, ICMP, DNS, Telnet, SSH, HTTP, SSL, SNMP, SMTP, and other common protocols that use well-known ports.

Managed Security software and assets. Reviewed and assessed alerts from different systems and performed incident investigations as needed. Worked in different projects in order to design and implement innovative solutions to increase the company’s security posture and satisfy regulatory requirements. Conducted security audits and followed up on remediation plans with asset owners.

Planned and developed national and international implementation of digital solutions such as Queue management Systems, Virtual queue, Digital Signage, Customer Feedback in Financial, Health, Education, and Governmental Markets. Improved Systems performance. Provided security recommendations according to the best practices. Worked with multiple customer´s teams around the world. Documented requirements.

Designed, developed, and implemented programs and applications for solving specific needs of the customers. Improved existing software. Provided Technical Support to customers in different kinds of industries. Analyzed customer needs and problems and made recommendations to satisfy needs and develop Solutions. Supervised Technicians. Had the ability to troubleshoot equipment problems and perform complex system tests. Applied creative thinking skills.

Attracted potential customers by answering product and service inquiries, suggesting information about other products and services. Opened customer accounts by recording account information. Maintained customer records by updating account information. Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Kept records of customer interactions, processed customer accounts, and filed documents. Followed communication procedures, guidelines, and policies. Went the extra mile to engage customers. Resolved customer complaints via phone, email, mail, or social media.