I took charge of data information about a campaign from colgate brand

Processed, cleaned, and interpreted transaction data to ensure accurate tracking of participant points and eligibility for rewards. Collaborated with cross-functional teams including marketing and support to validate campaign performance and customer fulfillment. Generated weekly reports to monitor engagement metrics, flag anomalies, and support data-driven decision-making throughout the campaign lifecycle. Ensured data integrity and compliance with promotional guidelines, enhancing the user experience and brand trust.

Digital services contributor of the Canadian telecommunications company Telus, providing a range of solutions focused on customer experience, digital transformation, artificial intelligence, and more. Processed and managed customer food orders through the DoorDash app, ensuring accurate and timely communication between customers, restaurants, and delivery staff. Utilized Salesforce CRM to log, track, and relay order details, restaurant communications, and issue resolutions, maintaining data accuracy and customer satisfaction. Maintained high service standards in a fast-paced, customer-facing environment, adhering to SLA targets and quality assurance guidelines.

• Taking orders for restaurants under the Doordash program in English and Spanish.

• Customer Service Representative for Avianca and its LifeMiles program, responsible for flights, profile management, mile redemptions, etc.

Worked side-by-side with our clients to apply decades of global experience, deep industry expertise, and a culture of continuous innovation. Provided front-line technical support to customers experiencing signal and connectivity issues, delivering timely and clear troubleshooting guidance. Verified and diagnosed service outages using internal tools and system diagnostics to ensure accurate reporting and resolution. Coordinated the dispatch of field technicians to affected areas when on-site service was required, ensuring timely issue resolution and minimizing customer downtime. Ensured customer satisfaction by following up on unresolved issues and escalating cases when necessary.

• Tech Support for Boost Mobile and also Customer Service Agent.