As a Customer Service/Reservations Representative at ARISE Solutions for Princess Cruises, I handled reservations for sea and air travel, provided online navigation support, and assisted with customer inquiries. My role included ensuring accurate bookings, resolving travel-related issues, and delivering exceptional service to enhance the overall customer experience.

As a Reservations/Customer Service Phone Supervisor at Hilton, I handled escalated guest calls related to reservations and customer service issues. I resolved complex guest concerns, offered personalized solutions, and ensured a seamless guest experience. Acting as the final point of contact, I addressed challenges and upheld Hilton’s high standards of customer care.

As a customer Service/Sales Representative I assisted customers with account management, resolved internet service issues, and promoted product upgrades to meet their communication needs while driving sales and delivering excellent customer service.

As a Customer Service/Sales/Technical support/Chat agent I assisted with order processing, tracking, and resolving customer issues related to ASUS products such as laptops, desktops, and peripherals; diagnosed and troubleshooted hardware and software issues while providing step-by-step solutions; and managed multiple chat sessions simultaneously.

As a medical assistant/customer service representative I collected patient vitals and medical histories, accurately updated electronic health records (EHR), addressed patient concerns with reassurance while resolving issues swiftly to maintain high patient satisfaction, and coordinated patient scheduling, appointment setting, and follow-up care.