Drive revenue growth and retention by managing key accounts across Central America and the Caribbean, ensuring long-term partnerships and customer satisfaction. Leverage data-driven insights to identify upselling opportunities, optimize renewals, and enhance customer engagement through tailored IT solutions. Collaborate cross-functionally with sales, support, and implementation teams to streamline processes, improve client success, and maximize account value.

Streamlined contract and payment processes, driving effective collections strategies and maintaining strong client relationships. Collaborated with cross-functional teams to design strategic debt mitigation initiatives, improving collection rates and customer satisfaction. Conducted root-cause analysis to identify and resolve discrepancies in payment records, enhancing data accuracy and supporting financial planning.

Increased revenue by aligning sales strategies with customer feedback and market trends, enhancing IDT’s market fit and acquisition rates. Led contract negotiations, securing agreements that maximized customer value and loyalty while effectively reducing churn. Built strategic client relationships, conducting regular business reviews to assess satisfaction, address new needs, and promote IDT’s solutions.

Managed onboarding and system integration for enterprise clients, ensuring smooth implementation and high user satisfaction. Responded rapidly to high-priority incidents, minimizing client downtime and maintaining service-level agreements.

Surpassed sales targets by creating strategic account plans focused on solution-based selling and customer needs assessment. Built and maintained strong client relationships, leveraging CRM data to identify cross-sell and upsell opportunities that boosted client engagement and revenue. Devised and implemented retention strategies to mitigate churn, increasing customer lifetime value through proactive engagement and targeted communication.