In charge of ticketing agent's Sabre PNRs. Quality control, ticketing, exchanges, phase IV, fares, Commission contract interpretation.

In charge of managing travel arrangements for corporate accounts. Creation of air bookings, hotel, car rentals, tours, and other services for corporate clients. Responsible for the management of sales and relationships with corporate clients by understanding the customer's demands, planning of how to meet these demands, and generating sales for the company as a result. In charge of managing client information / data base. Information management.

In charge of developing strategies to improve the different methods and processes for the staff and client. Directly involved in the creation of instruction manuals for the staff and clients. Instructor for online trainings courses. In charge of creating all instruction manuals for the new process and new formats used in Sabre GDS. Sabre online training for travel advisors and support team members. Organize database of applicants’ resumes, application forms, test results, profiles, etc. and pre- screen applicants. Team supervision and team performance. Sabre GDS experience: Air reservations, reissues, name changes, residual MCOs, Phase IV, manual fare construction, hotel reservations, car, cruises, reports etc.

Creating, preparing and giving online English classes for private clients who needed to improve their English conversational skills for professional and personal reasons. The classes were normally given by Skype or sharing tools like WebEx and join me.

In charge of building from scratch airline reservations, hotel reservations, car rental reservations and additional services requested by customers using SABRE GDS. Management of corporate accounts and Single clients (leisure). Creating air bookings, hotel and other services for corporate groups.

Customer service analysts and customer support for assurance wireless clients. Problem solving, troubleshooting, customer service general questions all done through the phone and in English.

Responsible of managing clients from the Caribbean banks that were registered on the VISA rewards program. Responsible for handling requests for high profile clients with bank accounts in different banks in the Caribbean. Preparation of quotations packages, issuing E-tickets, car rentals, limos, hotel reservations etc.