Making 150 to 250 calls daily. Cold calling existing and new leads provided by the company. Generating leads and attracting new prospects, and developing a sales pipeline. Identifying and selecting reputable and safe carriers for freight services by following company policies and guidelines. Gathering and saving all customer and carriers information on the company CRM. Establishing a relationship with customers once we have that relationship collecting payment and contracts signed by those customers. Collaborating with shippers, carriers and dispatchers to manage scheduled collections and drop-offs. Providing customer with shipping information like shipping quotes and transportation time frame and equipment. Keeping track of all communications with clients, such as emails, phone calls, and letters. Getting new customers from facebook transportation groups and marketplace.

• Cold calling existing and new leads provided by the company. • Generating leads and attracting new prospects, and developing a sales pipeline. • Identifying and selecting reputable and safe carriers for freight services by following company policies and guidelines. • Gathering and saving all customer and carriers information on the company CRM. • Establishing a relationship with customers once we have that relationship collecting payment and contracts signed by those customers. • Collaborating with shippers, carriers and dispatchers to manage scheduled collections and drop-offs. • Providing customer with shipping information like shipping quotes and transportation time frame and equipment. • Keeping track of all communications with clients, such as emails, phone calls, and letters. • Getting new customers from Facebook transportation groups and marketplace. •

Making 250 calls daily. Negotiating contracts with clients to ensure mutual satisfaction with each transaction. Cold calling new businesses and getting a hold of the decision maker to start a conversation and proposal. Developing and maintaining relationships with clients to increase future business opportunities. Scheduling appointments with prospective clients to discuss products or services offered by the company. Creating client proposals based on product information provided by marketing staff members. Hitting weekly and monthly sales goals on the Northeast Territory of the United States companies. Keeping track of all communications with clients, such as emails, phone calls, and letters. Achieving monthly upsells goals with the company.

• Negotiated contracts with clients to ensure mutual satisfaction with each transaction • Cold calling new businesses and getting a hold of the decision maker to start a conversation and proposal • Developed and maintained relationships with clients to increase future business opportunities • Scheduled appointments with prospective clients to discuss products or services offered by the company • Created client proposals based on product information provided by marketing staff members. • Hit weekly and monthly sales goals on the Northeast Territory of the United States companies. • Kept track of all communications with clients, such as emails, phone calls, and letters. • Reviewed proposals from clients for possible problems or conflicts with company policies • Achieved my monthly up-sells goals with the company.

• Followed company policies and guidelines in what to say to the customer when ask if omega XL is safe to use with other medications. • Placed customer information like address, name and card information on the company CRM database • Processed new orders from new customers from US and Canada • Hit the weekly and monthly goals from conversion lead to order • Answered incoming calls both in English and Spanish.

Answering 130 incoming calls daily both in English and Spanish. Explaining to the customer the benefits of Omega XL on the human body. Follow company policies and guidelines in what to say to the customer when ask if omega XL is safe to use with other medications. Placing customer information like address, name and card information on the company CRM database. Processing new orders from new customers from US and Canada. Explaining payments and billing cycles on the customer’s account. Hitting the weekly and monthly goals from conversion lead to order. Transfer customers that wanted to cancel their account to the right department. Hitting the weekly upsells goals from my team as well. Assuring customer happiness by providing great customer service.

Answering 150 incoming calls daily from customers professionally and responding to customer inquiries and complaints. Recording details of comments, inquiries, complaints and actions taken on the company CRM. Explaining billing information and billing cycles of their cellphone bill to the customer. Transfer customer call to the correct department if it was outside my scope of support. Provide troubleshooting steps to the customers on devices from the company that are not sending messages or connecting to the internet. Provide payment plan to customers that request them.