Supervise and lead a team of customer service representatives, ensuring they meet performance standards. Provide guidance, support, and coaching to team members to help them achieve their goals and improve their skills. Engage with clients regularly through meetings, calls, and emails to provide updates, address issues, gather feedback, present performance reports, service improvements, and strategic recommendations. Work with client to understand their long-term goals and how the company can support them. Assist customers with inquiries, issues, and requests via phone, email, or chat, providing accurate and timely information. Collaborate with team members to share knowledge, support each other, and ensure a cohesive approach to customer service. Meet or exceed individual performance metrics such as response time, resolution time, and customer satisfaction scores. Answer inbound calls and respond to customer inquiries in a professional and courteous manner. Make outbound calls to follow up with customers or address specific needs as required. Identify and resolve customer issues, complaints, or concerns efficiently and effectively. Escalate complex or unresolved issues to supervisors or specialized departments when necessary.

Develop strong problem-solving skills, applying analytical and creative approaches to overcome challenges and drive solutions.

Handle customer complaints and conflicts professionally, de-escalating situations and finding solutions that align with Amazon’s policies. Employ effective conflict resolution techniques to address and resolve issues in a manner that maintains customer satisfaction. Work collaboratively with team members and other departments to share information, resolve issues, and improve service delivery. Address customer inquiries, resolve issues, and provide accurate information about products, orders, and policies. Assist customers with order-related inquiries, including tracking, cancellations, returns, and exchanges.

Translate legal documents, including contracts, agreements, court filings, and legislation, from one language to another with high accuracy and attention to detail. Guide clients through the visa application process for various countries, including providing information on requirements, documentation, and procedures. Assist clients in completing and submitting visa applications accurately and in a timely manner. Ensure that all necessary supporting documents are gathered and meet the requirements of the relevant authorities.

Identify and engage potential customers through various channels such as cold calling, networking, and referrals. Develop and implement strategies to generate new leads and convert them into sales. Maintain a deep understanding of the company’s products or services, including features, benefits, and competitive advantages. Stay informed about market trends, industry developments, and competitors to effectively position and sell products.

Provide accurate and clear interpretation of spoken language between two or more parties in real-time, either in-person, over the phone, or via video conference. Comprehend and interpret the context, tone, and nuances of conversations to ensure accurate and meaningful communication. Adapt interpretation style to suit the setting and the needs of the speakers, such as formal or informal contexts.

Translate written documents from one language to another while maintaining the meaning, context, and tone of the original text. Handle various types of documents, including business contracts, legal texts, technical manuals, literary works, and personal correspondence. Manage translation projects efficiently, meeting deadlines and delivering high-quality work within agreed timeframes. Prioritize tasks and handle multiple translation assignments simultaneously as needed.