• Categorization • Translation of product names and ingredients • Modifying data on some systems such as Satern, Oracle and Jira • Experience in dealing with Excel files

• Answering Inquiries. • Resolving Issues. • Processing Orders. • Managing Returns and Exchanges. • Updating Customer Information. • Providing Technical Support. • Following Up.

Provided written and oral translation services between Arabic and English for companies and individuals in various fields including business, technology, law, and literature. Reviewed and edited translated texts to ensure accuracy and adherence to specialized terminology. Utilized Computer-Assisted Translation (CAT) tools to enhance efficiency and ensure term consistency.

• Translate Documents (technical, legal, and literary). • Specialist with CAT tools. •

Categorize items effectively to ensure accurate organization within the system. Translate product titles and descriptions between Arabic and English. Create compelling item descriptions to enhance customer experience. Audit text content in both Arabic and English for consistency and accuracy.

Providing technical support and assistance to customers via phone and live chat, ensuring their issues are resolved efficiently and quickly. Following up on customer inquiries and complaints until satisfactory solutions are reached, achieving high levels of customer satisfaction. Providing technical support to customers and assisting them in resolving technical issues related to products and services. Documenting technical issues and solutions provided to ensure the improvement of the internal knowledge base.