- Managed attorney schedules, coordinating and booking client appointments efficiently. - Acted as the primary contact for clients, conducting thorough intake interviews and completing necessary documentation. - Sent representation letters to insurance companies and communicated with potential clients regarding case acceptance. - Requested and tracked medical records, ensuring timely follow-up with clients and institutions. - Prepared and distributed daily reports detailing call volume, completed intakes, medical record requests, and client communications.

- Led talent development through coaching for a Tech Support account, overseeing a team of 16 advocates to achieve KPIs and meet client goals, presenting it on Weekly Business Reviews. - Managed the subject matter expert team, coordinating day-to-day activities and operations, ensuring seamless scheduling and efficient operations. - Ensure the achievement of productivity goals through data analysis, coach behaviors, and develop people skills for the agent-facing support team.

- Oversee daily operations and hiring process. - Oversee security, housekeeping, and kitchen teams. - Managed online platforms for reservations, created pricing & discounts strategy, and managed inventories. - Managed Owner's Calendar, setup meetings with providers and managed meeting notes.