Simera Professional Key (SPK)

Jemellea T

Jamaica

Monitor

6 yrs exp

Skills

  • Customer Service
  • Multitasking
  • Technical Support

Jemellea T

Jamaica

Monitor

6 yrs exp

Skills

  • Customer Service
  • Multitasking
  • Technical Support

Monitor

Water Safety Team - SeaWorld San Antonio
May 2024 - September 2024

Monitored and ensured the safety of guests, enforced the rules of each attraction, oversaw guest activities in catch pools and lazy river, etc.

Lifeguard

American Pools LLC
May 2023 - September 2023

Documented time and date guests arrived and departed the pool premises, checked and issued pool passes, checked and regulated pool chemicals hourly, oversaw guest activities at the pool, cleaned pool and deck, etc.

Lifeguard

American Pools LLC
May 2022 - September 2022

Documented time and date guests arrived and departed the pool premises, checked and issued pool passes, checked and regulated pool chemicals hourly, oversaw guest activities at the pool, cleaned pool and deck, etc.

Customer Service Representative

IBEX Global
July 2021 - December 2021

Answered customer queries, located accounts, addressed payment issues.

Technical Support & Account Services

Sutherland Global Services
August 2020 - May 2021

Answered customer queries, located accounts, troubleshooted internet, cable and telephone issues, addressed billing issues.

Engagement Specialist

Startek
November 2019 - August 2020

Answered customer queries, located accounts, charges and orders. Resent, adjusted or refunded orders.

Toll Collector

Jamaica North South Highway Company Limited
March 2018 - July 2019

Collected toll fare, issued change and receipts. Provided customers with information regarding motorway. Informed motorists of possible dangers on roadway.

Call Center Agent

Alorica
October 2017 - March 2018

Answered customer queries, located accounts, charges and packages. Replaced or refunded packages.

Customer Service Representative

Runaway Bay Communication Center
May 2017 - October 2017

Upsold phones, processed SIM cards, sold phone cards, assisted customers with creating gmail accounts, assisted with having phones sent to repairs and reissued to customers.

Customer Service Representative

Luv Chat Mobile Communications
July 2016 - February 2017

Upsold phones, processed SIM cards, sold phone cards, assisted customers with creating gmail accounts, assisted with having phones sent to repairs and reissued to customers.

Smart Scores

Communication
80
Role Fit
95
Loyalty
90
Adaptability
80
Problem-solving
80

Smart Skills

beta