As a Customer Support Representative at Paricus Contact Center Solutions, I was in charge of helping the customer with their services, offering discounted tablets, phones, and internet service - not just as products - but as keys to unlocking greater opportunities in education, work, and personal growth for those in underserved areas. Connected people to the most important parts of their lives such as family, education, healthcare, and employment. Unfortunately, the government decided the program was finished in the same way our contract with them. Developed skills in handling various types of customers, proactive individual, resilient, patient, and a team player.

Assisted customers in troubleshooting and resolving technical problems with Xbox video games, consoles, and Microsoft accounts and billings. Provided support over the phone, via email, or through live chat. Relied on critical thinking to detect the real problem and solve it effectively. Developed skills in understanding, emotional intelligence, compassion, and empathy.

Effectively solved customer inquiries via phone calls and emails. Identified documents and followed up with engineers on app bugs and features. Fiercely loyal advocate, creative problem-solver, excellent multi-tasker, and a collaborative team member. Energetic, patient, and a good listener by working with people. Developed skills in understanding, emotional intelligence, compassion, and empathy.

As a Customer Support Representative at IBEX, I played a critical role in delivering timely, accurate, and professional customer service with Amazon customers, helping them to solve problems such as locating a package, connecting devices to a TV, returning an item, or assisting a delivery driver to get a package to a customer on time. I developed problem resolution skills, assisted the customers in expediting orders, and corrected post-sale problems. I worked via phone and email, CRM to navigate customer accounts, research and review policies, and provide effective solutions.

Played a critical role in delivering timely, accurate, and professional customer service with Amazon customers, helping them to solve problems such as locating a package, connecting devices to a TV, returning an item, or assisting a delivery driver to get a package to a customer on time. Developed problem resolution skills, assisted the customers in expediting orders, and corrected post-sale problems. Worked via phone and email, CRM to navigate customer accounts, research and review policies, and provide effective solutions.

Identified new business opportunities, solved specific problems, analyzed the competitive environment of the business’s sector and its participants to identify customer needs, and boosted and accelerated sales by planning and coordinating marketing plans.

Set goals and quotas for sales teams, created training schedules, maintained the inventory of sales presentation tools, and supported the sales team in achieving their goals by managing and coordinating all aspects of the sales process.

Revised and controlled spreadsheets, controlled worker’s files, and controlled advances and payroll deductions.