One of the largest providers of internet service through the Lifeline and ACP programs provided by the US government. Helped customers with their services, offering discounted tablets, phones, and internet service. Connected people to the most important parts of their lives such as family, education, healthcare, and employment.

Helped customers with internet services and products provided by the US government. Developed skills in handling various types of customers and demonstrated resilience, proactive attitude, and patience.

As a Customer Support Representative at Paricus Contact Center Solutions, I was in charge of helping the customer with their services, offering discounted tablets, phones, and internet service - not just as products - but as keys to unlocking greater opportunities in education, work, and personal growth for those in underserved areas. Connected people to the most important parts of their lives such as family, education, healthcare, and employment. Unfortunately, the government decided the program was finished in the same way our contract with them. Developed skills in handling various types of customers. Proactive individual who believes in making things happen rather than waiting for them to unfold on their own. Resilient and sees crises as opportunities for growth. Patient, enjoys listening to people's problems, and strives to provide the best possible solutions. Team player, adaptable to any environment.

Assisted customers in troubleshooting and resolving technical problems with Xbox video games, consoles, and Microsoft accounts. Provided support over the phone, via email, or through live chat. Developed critical thinking skills to effectively detect and solve problems. Demonstrated understanding, emotional intelligence, compassion, and empathy when dealing with customers.

Assisted customers in troubleshooting and resolving technical problems with Xbox video games, consoles, and Microsoft accounts and billings. Provided support over the phone, via email, or through live chat. Relied on critical thinking to detect the real problem and solve it effectively, avoiding giving the customer the wrong solution. Developed skills in understanding, emotional intelligence, compassion, and empathy. Paid attention to details to provide the best customer service experience.

Assisted customers in troubleshooting and resolving technical problems with Xbox video games, consoles, and Microsoft accounts and billings. Provided support over the phone, via email, or through live chat. Relied on critical thinking, understanding, emotional intelligence, compassion, empathy, and attention to detail to provide the best customer service experience.

Effectively solved customer inquiries via phone calls and emails. Identified documents and followed up with engineers on app bugs and features. Demonstrated understanding, emotional intelligence, compassion, and empathy when dealing with elder customers who had problems with the app.

Effectively solved customer inquiries via phone calls and emails. Identified documents and followed up with engineers on app bugs and features. Fiercely loyal advocate, creative problem-solver, excellent multi-tasker, and collaborative team member. Energetic, patient, and a good listener by working with people. Developed skills in understanding, emotional intelligence, compassion, and empathy. Handled inquiries from elder people who had a lot of problems with the app due to not knowing the policies and processes.

Effectively solved customer inquiries via phone calls and emails. Identified documents and followed up with engineers on app bugs and features. Advocated fiercely for customers, solved problems, and provided the best possible solutions.

Played a critical role in delivering timely, accurate, and professional customer service with Amazon customers, helping them to solve problems such as locating a package, connecting devices to a TV, returning an item, or assisting a delivery driver to get a package to a customer on time.

Delivered timely, accurate, and professional customer service with Amazon customers. Developed problem resolution skills and assisted customers via phone, email, and CRM.

As a Customer Support Representative at IBEX, I played a critical role in delivering timely, accurate, and professional customer service with Amazon customers, helping them to solve problems such as locating a package, connecting devices to a TV, returning an item, or assisting a delivery driver to get a package to a customer on time. I developed problem resolution skills, assisted the customers in expediting orders, and corrected post-sale problems. I worked via phone and email, CRM to navigate customer accounts, research and review policies, and provide effective solutions.

Played a critical role in delivering timely, accurate, and professional customer service with Amazon customers, helping them to solve problems such as locating a package, connecting devices to a TV, returning an item, or assisting a delivery driver to get a package to a customer on time. Developed problem resolution skills, assisted the customers in expediting orders, and corrected post-sale problems. Worked via phone and email, CRM to navigate customer accounts, research and review policies, and provide effective solutions.

Identified new business opportunities, analyzed the competitive environment, and boosted sales by planning and coordinating marketing plans.

Identified new business opportunities, solved specific problems, analyzed the competitive environment, and boosted sales by planning and coordinating marketing plans.

Identified new business opportunities, solved specific problems, analyzed the competitive environment of the business’s sector and its participants to identify customer needs, and boosted and accelerated sales by planning and coordinating marketing plans.

Set goals and quotas for sales teams, created training schedules, and maintained the inventory of sales presentation tools. Supported the sales team in achieving their goals by managing and coordinating all aspects of the sales process.

Set goals and quotas for sales teams, created training schedules, maintained the inventory of sales presentation tools, and supported the sales team in achieving their goals by managing and coordinating all aspects of the sales process.

Set goals and quotas for sales teams, created training schedules, maintained the inventory of sales presentation tools, and supported the sales team in achieving their goals by managing and coordinating all aspects of the sales process. Ensured that all sales-related activities were executed efficiently and effectively.

Controlled spreadsheets, worker’s files, advances, and payroll deductions.

Revised and controlled spreadsheets, worker’s files, advances, and payroll deductions.

Revised and controlled spreadsheets, controlled worker’s files, and controlled advances and payroll deductions.

Set meetings with potential customers, developed company strategy and objectives, and managed stakeholders including customers and employees.